Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in German, process orders, and handle inquiries efficiently.
- Company: Join a leading manufacturing client in High Wycombe with a strong reputation.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Perfect for those who love helping others and want to use their language skills.
- Qualifications: Fluent in English and German, with prior customer service experience required.
- Other info: Work hours are 8am-5pm, Monday to Friday, in a dynamic team.
Pertemps Aylesbury is currently recruiting for a German Speaker Customer Service Advisor for our manufacturing client in High Wycombe.
Salary: £28,500 - £30,000 (DOE)
Hours: 8am-5pm (37.5 hours a week)
Duties:
- Processing and confirming orders accurately. All orders received by 1 pm UK time must be processed for shipment same day.
- Provide necessary documentation to the Warehouse to allow despatch, including updating orders and creating Commercial Invoices as required.
- To process requests, seek assistance from the Technical Team as appropriate and raise approvals to the Customer Service Team Lead for warranty replacements and returns.
- To create and send quotes to clients.
- Process international documentation as required.
- Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner. All email enquiries must receive a reply within 24 hours.
- Respond to emails and take telephone calls regarding stock availability, promotions, complaints, and requests.
- Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
- Maintain accurate records and undertake processes within the internal systems.
Requirements:
- Previous customer service experience.
- Fluent in English and German in both written and orally.
- The ability to listen to customers and understand their requirements.
- Proficient user of Microsoft Office Packages, especially Outlook and Word.
If you would be interested in this role, please apply or call Corinne at Pertemps.
German - Customer Service employer: Pertemps Aylesbury
Contact Detail:
Pertemps Aylesbury Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German - Customer Service
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for common customer service scenarios that may come up during the interview. Think about how you would handle difficult customers or resolve complaints, as this will showcase your problem-solving skills.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, particularly Outlook and Word. Be ready to discuss how you've used these tools in previous roles, as this is a key requirement for the position.
We think you need these skills to ace German - Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and your fluency in both German and English. Use specific examples that demonstrate your ability to handle customer inquiries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your language skills. Mention why you are interested in this role specifically and how your previous experiences make you a great fit.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office, particularly Outlook and Word, mention any relevant experience you have with these tools. Provide examples of how you've used them in past roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Pertemps Aylesbury
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or respond to questions in German, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles and how they relate to the responsibilities of this position. Provide specific examples of how you've handled customer inquiries, resolved complaints, or processed orders efficiently.
✨Familiarise Yourself with the Company
Research the manufacturing client and understand their products and services. This knowledge will help you answer questions more effectively and show your genuine interest in the company and the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Think of examples from your past experiences where you successfully resolved a challenging situation and be ready to share those stories.
