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- Tasks: Coordinate service requests and support engineers to ensure prompt customer service.
- Company: Join a well-established business in Olney, Milton Keynes with a friendly team.
- Benefits: Receive extensive support and training while working in a collaborative environment.
- Why this job: Great opportunity for growth in a responsive organization with a focus on teamwork.
- Qualifications: Experience as a Service Desk Coordinator and access to personal transport is essential.
- Other info: Public transport is limited; having your own transport is almost imperative.
The predicted salary is between 28800 - 43200 £ per year.
Telephone support to clients and engineers Friendly skilled team Extensive support and training provided This is a great opportunity for an experienced Service Desk Coordinator. Who is looking for a well established business, who are based in Olney, Milton Keynes. Please note due to the location of this business it is almost imperative that you have access to your own transport. As public transport links are not particular great. Service Controller : Job Description –Overall objectiveEnsure that service requests received from customers are attended to promptly and in accordancewith contracted obligations. To control the team of service and maintenance engineers such thattheir resources are deployed in an optimum and economical manner.Reporting toThe position of Service Controller reports to the Service Support SupervisorKey duties and responsibilities• Receive service requests by telephone, email, from customers, ascertaining the details ofreported faults in an accurate manner, and promoting the image of the company as a responsiveorganisation.• To liaise with, monitor and organise the engineers working day to attend to reported faults,ensuring maximum cost effective use and deployment of resources.• Where possible seek to resolve reported faults by telephone, liaising with technical staff asnecessary, to avoid unnecessary engineer attendance.• In conjunction with the Service Manager, or his delegate, ensure that requirements…
Service Desk Coordinator employer: Complete Security Recruitment Ltd
Contact Detail:
Complete Security Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarize yourself with common service desk software and tools. Being knowledgeable about these systems will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be providing telephone support, being clear and friendly can make a big difference in how clients perceive our service.
✨Tip Number 3
Understand the importance of time management in a service desk role. Be prepared to discuss how you prioritize tasks and manage multiple requests efficiently during your interview.
✨Tip Number 4
Since access to your own transport is crucial for this position, make sure to mention your transportation arrangements in your conversation with us. This shows that you're proactive and understand the job requirements.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Coordinator position. Understand the key responsibilities and required skills, such as telephone support and team coordination.
Tailor Your CV: Customize your CV to highlight relevant experience in service desk coordination, customer support, and any technical skills that may be beneficial for the role. Emphasize your ability to manage service requests efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your experience in handling service requests and your approach to ensuring customer satisfaction.
Highlight Transport Accessibility: Since access to transport is crucial for this role, briefly mention your transportation arrangements in your application. This shows you understand the logistical requirements of the job.
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Show Your Communication Skills
As a Service Desk Coordinator, you'll be the first point of contact for clients. Make sure to demonstrate your excellent communication skills during the interview. Practice active listening and articulate your thoughts clearly to show that you can effectively handle service requests.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've successfully resolved issues or managed service requests in the past. This will showcase your ability to think on your feet and provide solutions, which is crucial for this role.
✨Familiarize Yourself with the Company
Research the company and its services before the interview. Understanding their operations and values will help you align your answers with what they are looking for, demonstrating your genuine interest in the position.
✨Discuss Your Organizational Skills
Since the role involves coordinating engineers and managing service requests, emphasize your organizational skills. Share how you prioritize tasks and manage time effectively to ensure prompt service delivery.
