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- Tasks: Join us as an Aftersales Advisor, delivering top-notch customer service and managing workshop communications.
- Company: Stoneacre is one of the UK's fastest growing motor groups, dedicated to excellence and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working, bonuses, training, discounts, and wellness programmes.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to making Stoneacre number one.
- Qualifications: 1+ year of service advisor experience, excellent communication skills, and a proactive attitude required.
- Other info: We value diversity and create an inclusive environment where everyone can thrive.
The predicted salary is between 30000 - 42000 £ per year.
About the role… We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you!
As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…? Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus Scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as an Aftersales Advisor…
- Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Manage all customer communications and interactions on behalf of the dealership.
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Carrying out some administration duties such as invoicing.
- Understand and ensure all objectives are fully achieved.
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.”
Senior Service Advisor - Citroen Fiat SEAT in Wrexham employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Citroen Fiat SEAT in Wrexham
✨Tip Number 1
Familiarise yourself with the Citroen, Fiat, and SEAT brands. Understanding their specific service requirements and customer expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of Electronic Parts Catalogues and DMS systems. Being able to demonstrate your familiarity with these tools can give you an edge over other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed customer communications in high-pressure situations. This will showcase your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Network with current or former employees of Stoneacre or similar motor groups. They can provide valuable insights into the company culture and expectations, helping you tailor your approach.
We think you need these skills to ace Senior Service Advisor - Citroen Fiat SEAT in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a fast-paced environment. Emphasise any previous roles as a service advisor and relevant skills such as communication and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific experiences where you successfully managed customer communications or resolved complaints.
Highlight Relevant Skills: In your application, clearly outline your skills related to the role, such as proficiency with RTC & Kerridge/ADP systems, attention to detail, and your ability to work both independently and as part of a team.
Show Enthusiasm for the Company: Demonstrate your interest in Stoneacre Motor Group by mentioning their commitment to diversity and employee development. Explain why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Company
Research Stoneacre Motor Group and understand their values, mission, and the services they offer. Being knowledgeable about the company will show your genuine interest and help you align your answers with their goals during the interview.
✨Demonstrate Your Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle customer interactions, both positive and negative, and how you keep customers informed throughout the service process.
✨Prepare for Technical Questions
Since the role involves working with parts and service, brush up on your knowledge of vehicle maintenance and repair processes. Be ready to answer questions about parts identification and the systems used, like RTC & Kerridge/ADP, even if you haven't used them before.
