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- Tasks: Design and deliver engaging training content for hospitality software.
- Company: Alacer Software Ltd is a leading tech provider for the hospitality sector since 2005.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and a monthly car allowance.
- Why this job: Join a supportive team that values innovation and personal growth in a dynamic industry.
- Qualifications: Experience in hospitality operations and strong communication skills are essential.
- Other info: Full training provided, with opportunities for professional development and industry-recognised qualifications.
The predicted salary is between 22400 - 28000 £ per year.
About Alacer Software Ltd
Alacer has served the software needs of the Hospitality sector since 2005. We are industry experts who focus solely on delivering smart, intuitive technology to meet our customers' evolving needs. Our clients range from gastropubs to 5-star spa hotel resorts and our software supports their profitable growth.
As a people-first company, we know that the best results are achieved by individuals who enjoy working together towards a clear vision, but with the freedom to express themselves and challenge the status quo and suggest new ideas. We therefore strive to create a comfortable, supportive, enjoyable working environment where everyone has a voice and is challenged to deliver their best work. We also value and support colleague development with training budgets available to meet individual growth opportunities and access to online training and research resources. Alacer are based in Cambridge but offer hybrid/remote working to meet individual needs. The important thing for us is that we have the best people and support them to allow them to make their best contribution.
In return, we ask that colleagues are open and honest, invest in their own skills and knowledge and take the time to understand and deliver against customers' needs and the wider business objectives. Alacer training colleagues then put their talent, industry experience and passion to work by designing, creating and delivering training content and ensuring that new and existing customers get maximum benefit from our systems.
We are proud to have built a healthy culture around our shared core values and beliefs, which inform how we work:
- One Team, One Purpose
- Strive for Excellence
- Profit with Integrity
- Challenge, Innovate, Improve
- Honesty with respect
- Passion with Personality
Job Specification:
We are looking for an exceptional communicator with previous experience working in a hospitality operation and passion for the industry. The successful Trainer will become a valued member of our growing team, putting this passion and experience to work in a potentially new way, working with the best independent hospitality venues in the UK to ensure their teams are best placed to get all the benefits Alacer's technology offers for their business.
The successful applicant will learn/be able to plan, design, and deliver blended end-user training content for Alacer's suite of hospitality software and keep in touch with customers to provide ongoing follow-ups, ensuring they are getting the best from the platform as their needs and Alacer's systems evolve. Full product training and industry recognised qualifications in training design and delivery are provided, but to be successful applicants will need to draw on previous industry experience and show they can manage projects and effectively engage, and build rapport, with customers at all organisational levels. Alacer's training is delivered remotely, with travel to customer sites as needed for meetings and to support their initial onboarding journey. A major part of this role, however, will be designing, building and updating engaging, recorded training content and user guides to ensure that training is accessible, cost-effective and scalable.
Essential experience:
- Experience of working in a hospitality operation is essential, preferably having held a supervisory role. The role allows colleagues to use this experience to help customers benefit from solutions that support the same operational challenges.
Ideal skills and experience:
- Experience with point-of-sale and booking systems as a user, and an interest in technology is highly desirable.
- Full UK driving license with the ability to travel to sites around the UK.
- Approachable and able to build rapport with contacts at all levels of customer organisations.
- Confident in talking to small groups of people or on a one-to-one basis.
- Comfortable using software to achieve tasks and composing professional correspondence.
About the Package:
- Competitive salary (£28 - £35k, depending on experience)
- Working times are Monday to Friday 8.30am - 5.00pm with 25 days annual leave (not including Bank Holidays)
- Monthly car allowance and option of salary sacrifice EV scheme and free workplace car charging
- Paid business mileage and company credit card for work-related travel expenses
- Company paid cashback healthcare scheme and mobile
- Industry recognised TAP training qualifications
Hospitality Trainer / Customer Service in Cambridge employer: Job Board Direct
Contact Detail:
Job Board Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Trainer / Customer Service in Cambridge
✨Tip Number 1
Familiarise yourself with Alacer Software's products and services. Understanding their software solutions will not only help you during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Alacer Software on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your previous hospitality experience in detail. Be ready to share specific examples of how you've successfully trained or managed teams, as this will highlight your suitability for the Hospitality Trainer role.
✨Tip Number 4
Showcase your communication skills during any interactions with the company. Since the role requires effective engagement with customers, demonstrating your ability to communicate clearly and confidently will set you apart from other candidates.
We think you need these skills to ace Hospitality Trainer / Customer Service in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality sector, especially any supervisory roles. Emphasise your communication skills and ability to engage with customers at all levels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your previous experience aligns with the role of a Hospitality Trainer. Mention specific examples of how you've successfully trained or supported teams in the past.
Showcase Relevant Skills: Highlight your familiarity with point-of-sale and booking systems, as well as your comfort with technology. This will demonstrate your capability to deliver effective training on Alacer's software.
Prepare for Potential Questions: Think about how you would approach designing and delivering training content. Be ready to discuss your methods for engaging learners and ensuring they benefit from the training provided.
How to prepare for a job interview at Job Board Direct
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion and how it has shaped your career, as this role requires a genuine love for the sector.
✨Demonstrate Communication Skills
As a Hospitality Trainer, effective communication is key. Prepare to discuss how you've successfully engaged with teams or customers in the past. Consider sharing examples of how you’ve tailored your communication style to different audiences.
✨Highlight Relevant Experience
Be ready to talk about your previous roles in hospitality, especially any supervisory positions. Discuss how these experiences have equipped you with the skills needed to train others and manage projects effectively.
✨Prepare for Technical Questions
Since the role involves using technology, brush up on your knowledge of point-of-sale and booking systems. Be prepared to discuss your experience with these tools and how you can leverage them to enhance training content.
