Customer Service Advisor

Bridgwater Full-Time 24000 - 36000 £ / year (est.) No home office possible

Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever-growing, professional team at their Bridgwater Offices.

Summary of requirement:

The Customer Care Advisors play a critical role maintaining and developing sales of clients products to our customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. Advisors must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.

Specific role responsibilities:

Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc.)
Process and manage the full order cycle using the ERP system, to include:

Understanding and communicating stock availability
Placing the order to meet customers expected delivery dates
Monitoring order status
Liaising with couriers to obtain delivery status
Communicating any issues/delays to our customers
Following up on any queries/investigations and resolutions

Keep track of outstanding projects and keep customers updated at all times

Complaint management

Learn and adhere to all Company procedures and requirements

Keep up to date with Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties

Work closely with the Supply Chain and Sale Managers to overcome blockers and maximize the order posting enabling the client to meet its Company sales target

Provide support to external Sales team

Identify opportunities to improve service and feedback on potential challenges and root cause analysis

Adhere to department SLAs

Any other tasks and projects requested by your Manager

Skills & Experience:

Excellent verbal and written communication skills
Polite, friendly and professional
Attention to detail
Organisation skills
Ability to look for continuous improvements
Strong team player
Ability to build rapport via phone, chat, email
Competent in Microsoft Office
Customer Service experience
Flexibility/adaptability managing multiple tasks
Problem-solving and analytical skills
Positive can-do attitude

These are immediate starts therefore only applicants who are readily available need apply. Permanent opportunities may be available for the right candidates!