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- Tasks: Lead our flagship restaurant, ensuring top-notch guest experiences and team management.
- Company: Casa do Frango is a vibrant dining space known for its exceptional Portuguese cuisine and warm hospitality.
- Benefits: Enjoy 50% off at all MJMK sites, career growth opportunities, and enhanced maternity/paternity pay.
- Why this job: Join a passionate team in a celebrated restaurant with a strong focus on quality and culture.
- Qualifications: 3-5 years as a General Manager in high-volume settings; strong people management skills required.
- Other info: Exciting growth ahead with opportunities for career progression as we expand in 2025.
The predicted salary is between 60000 - 84000 £ per year.
We are looking for a passionate Senior General Manager to lead the team at our flagship site – Casa do Frango London Bridge. Casa do Frango London Bridge is a 200+ cover dining space set across two floors, welcoming 3000+ guests each week. The site also contains a charming private dining room and the Green Room – a 45-cover speakeasy bar. Its our flagship site that opened in 2018 to rave reviews from the likes of Jay Rayner and Marina O’Loughlin.
Offer: Salary of £70,000 – 75,000 (please read the requirements below before applying)
Candidate Requirements:
- Minimum 3-5 years in a previous General Manager role – please note, that unfortunately we will not be considering first time GM candidates or those with less than 3 years experience in a GM role
- Experience operating high volume, high revenue sites, averaging £100k+ net per week
- Obsessed with guest experience and delivering best in class hospitality to each and every guest.
- Hands on, floor based GM, leading the team from the front
- Excels and loves people management, adept at handling personal matters with empathy and professionalism.
- Comfortable with difficult conversations, balancing compassion and discipline, while earning the respect of the team and establishing a positive culture
- Proficient at managing a team of heads of department with the restaurant and delegating, overseeing, and following up on their responsibilities.
- Excellent judge of ability and required areas of improvement and work to develop your HOD’s to ensure the restaurant runs like a well oiled machine, especially when you are not present
- Expert in recruitment, team development and progression. Comfortable with training across all parts of the restaurant
- Exceptional attention to detail. Able to spot issues before they arise across all areas of the restaurant, especially as those relate to guest experience and people/team
- Relentless dedication to quality and consistency of every touch point in the restaurant.
- Constantly driving improvement across all areas of the restaurant, and its people.
- Strategic thinker able to identify areas of improvement and propose solutions on a regular basis.
- Comfortable managing, training, developing and overseeing every area of the restaurant – dining room, kitchen, bar, reception/reservations/events
- Expert on managing P&L: 1) driving revenue through covers, SPH, reservations, events and local neighbour & business engagement. 2) managing costs through excellent labour, GP and all other controllable cost management
- Diligent in keeping your site looking and operating immaculately when it comes to property, facilities, maintenance and cleanliness.
We offer our team:
- 50% employee discount across all MJMK sites
- £500 employee referral bonus
- Great career development opportunities as we expand in 2025
- Mental health and well-being assistance
- Enhanced maternity and paternity pay after your first year with us, and an enhanced pension plan
- An extra day of holiday every year you’re with us
- 1 month sabbatical, with two weeks paid after 5 years of service.
About Casa:
Our people are at the heart of everything we do. At Casa, our teams are made up of friendly, energetic people who are passionate about great food and drinks and creating memorable moments for our guests. We are looking for someone who shares our values, is hooked on hospitality, and will support their team to be the best they can be. Casa is a collection of three neighbourhood restaurants, using best in class ingredients, with everything cooked in house. Since opening London Bridge in 2018, Casa’s humble menu has been well received by Londoners and critics alike. All our restaurants are a home-from-home, where we deliver a warm, genuine hospitality and serve freshly made Portuguese cuisine family style. Having recently won Disruptor Brand at the 2023 Peach 20/20 Hero & Icon Awards and Emerging Concept at the MCA Hospitality Awards 2023, it is an exciting time to join our team. There are opportunities for everyone at Casa and we strive to create an environment where everyone, from any background, can be happy at work, with lots of opportunity for career progression as we look to expand in 2025.
Senior General Manager employer: MJMK Restaurants
Contact Detail:
MJMK Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior General Manager
✨Tip Number 1
Familiarise yourself with Casa do Frango's unique dining experience and values. Understanding their commitment to hospitality and guest experience will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-volume restaurants. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved guest experiences and team dynamics in previous roles. Highlighting your hands-on management style and ability to handle difficult conversations will demonstrate your fit for the Senior General Manager position.
✨Tip Number 4
Stay updated on current trends in the restaurant industry, particularly those related to high-volume operations and guest engagement. Showing that you're knowledgeable about the latest practices will set you apart as a strategic thinker ready to drive improvements at Casa do Frango.
We think you need these skills to ace Senior General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a General Manager, especially in high-volume settings. Emphasise your achievements in guest experience and team management to align with the values of Casa do Frango.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your hands-on management style. Mention specific examples of how you've improved guest experiences and developed your team in previous roles.
Highlight Relevant Experience: Clearly outline your 3-5 years of experience in a General Manager role, focusing on your ability to manage P&L, drive revenue, and maintain high standards of cleanliness and service.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led teams, handled difficult conversations, and fostered a positive culture within your workplace. This will demonstrate your fit for the role at Casa do Frango.
How to prepare for a job interview at MJMK Restaurants
✨Showcase Your Leadership Skills
As a Senior General Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in high-pressure environments, focusing on your hands-on approach and people management skills.
✨Demonstrate Your Guest Experience Focus
Highlight your obsession with guest experience during the interview. Discuss strategies you've implemented in the past to enhance customer satisfaction and how you handle feedback to ensure every guest leaves happy.
✨Prepare for Difficult Conversations
Since the role requires balancing compassion and discipline, be ready to discuss how you've navigated challenging conversations with team members. Share examples that illustrate your empathy and professionalism in resolving conflicts.
✨Know Your Numbers
Understanding P&L management is key for this position. Brush up on your financial acumen and be prepared to discuss how you've driven revenue and managed costs effectively in previous roles, especially in high-volume settings.
