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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and ensure smooth tech operations.
- Company: Join a global leader in smart payment devices and business management software.
- Benefits: Enjoy structured career growth, paid certifications, generous leave, and a pension match.
- Why this job: Be part of a dynamic team shaping everyday technology interactions.
- Qualifications: 2+ years in IT support, strong Microsoft Office 365 skills, and a customer-focused mindset.
- Other info: Opportunity for volunteer days and global collaboration.
The predicted salary is between 30000 - 42000 £ per year.
About the Opportunity
Have you ever used self-checkouts, vending machines, paid for parking, or dabbled in arcade games? Chances are, the technology behind those transactions was powered by our client—a global leader in smart payment devices and business management software, enabling billions of transactions worldwide. This is your chance to be part of a company that’s not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact.
What You’ll Be Doing
As a Service Desk Analyst, you’ll be the frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support. Your core responsibilities include:
- Logging, diagnosing, and resolving IT incidents and requests
- Triaging tickets and escalating where needed
- Guiding users through software updates and basic troubleshooting
- Maintaining the internal IT knowledge base
- Collaborating with global IT teams
What We’re Looking For
- 2+ years in IT support, ideally in an ITIL environment
- Strong experience with Microsoft Office 365 & ITSM tools
- Clear communicator with a customer-focused mindset
- Analytical thinker with great troubleshooting instincts
- Able to prioritize and juggle multiple tickets in a fast-paced environment
Bonus Points If You Have:
- An associate degree in Computer Systems Engineering or equivalent experience
- A knack for writing clean, helpful IT documentation
- Experience supporting global or matrix organizations
What’s in it for You
- Structured career growth plans
- Paid industry certifications & learning opportunities
- Annual company performance bonus
- Generous holiday and sick leave
- Christmas shutdown period
- Pension match up to 7% + Life assurance
- Volunteer days and global collaboration opportunities
Why Join Us?
This is more than just an IT support role—it’s a chance to be part of an international tech powerhouse shaping the way people interact with machines in everyday life. If you’re action-oriented, love solving problems, and want to work in a fun, dynamic environment—this is the place for you.
Service Desk Analyst employer: Approach People Recruitment
Contact Detail:
Approach People Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role values experience in an ITIL environment. Understanding these frameworks will help you demonstrate your ability to manage IT services effectively during interviews.
✨Tip Number 2
Brush up on your Microsoft Office 365 skills, as strong experience with this software is a key requirement. Consider exploring advanced features or troubleshooting common issues to showcase your expertise.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, especially how you've handled multiple tickets in a fast-paced environment. Use specific examples that highlight your analytical thinking and customer-focused mindset.
✨Tip Number 4
Network with current or former employees of the company to gain insights into their culture and expectations. This can provide you with valuable information to tailor your approach and show your genuine interest in the role.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly with Microsoft Office 365 and ITSM tools. Use specific examples to demonstrate your troubleshooting skills and customer-focused mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 2+ years of experience in IT support and how it aligns with the responsibilities of a Service Desk Analyst. Show that you understand the importance of tech support in a human-centric environment.
Highlight Relevant Skills: Clearly outline your analytical thinking and ability to prioritise multiple tickets. Provide examples of how you've successfully triaged and resolved IT incidents in previous roles, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at Approach People Recruitment
✨Showcase Your IT Support Experience
Make sure to highlight your previous experience in IT support, especially if you've worked in an ITIL environment. Be ready to discuss specific incidents you've resolved and how you approached troubleshooting.
✨Demonstrate Customer-Focused Communication
As a Service Desk Analyst, clear communication is key. Prepare examples of how you've effectively communicated with users to resolve their issues, ensuring they felt supported throughout the process.
✨Familiarise Yourself with Microsoft Office 365
Since strong experience with Microsoft Office 365 is essential, brush up on its features and common issues users face. Being able to discuss these confidently will show your preparedness for the role.
✨Prepare for Fast-Paced Scenarios
The role requires juggling multiple tickets in a fast-paced environment. Think of examples from your past where you successfully managed competing priorities and be ready to share those stories during the interview.
