At a Glance
- Tasks: Support traffic teams with admin tasks and customer queries in a fast-paced environment.
- Company: Join DX, a leading independent parcel and logistics services provider in the UK and Ireland.
- Benefits: Enjoy competitive pay, 20+ holidays, career progression, and a range of employee perks.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous experience in traffic, warehousing, or logistics is preferred; strong Excel skills required.
- Other info: Ideal for friendly, hard-working individuals who thrive in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
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Join to apply for the Transport Administrator role at DX NETWORK SERVICES LIMITED
Total Contracted Hours: 40
An exciting ne w Pre-Brief Clerk oppo rtunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role Summary
To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience.
Key Responsibilities
- Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed
- Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers
- Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases
- Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing
- Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure
Additional Information On This Role
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding the key terms and processes will help you speak confidently about your knowledge during any discussions with the team at DX.
✨Tip Number 2
Showcase your customer service skills. Since the role involves dealing with customer enquiries, think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Tip Number 3
Brush up on your IT skills, especially in Excel. Being proficient in data management and reporting can set you apart, so consider doing a quick online course or tutorial to enhance your skills before applying.
✨Tip Number 4
Network with current or former employees of DX if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Traffic Clerk at DX. Highlight your relevant experience in traffic, warehousing, or logistics operations in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your IT literacy, particularly your competence in Excel, and any previous roles that involved customer interaction.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with DX's commitment to delivering excellent service and supporting career progression.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Team Spirit
Since DX values team players, be sure to highlight your ability to work collaboratively. Share examples of how you've successfully contributed to a team in previous roles, especially in logistics or administrative settings.
✨Demonstrate Your IT Skills
As the role requires a high competence in Excel, prepare to discuss your experience with this software. Bring specific examples of how you've used Excel for data management or reporting in past jobs.
✨Know the Company and Its Values
Familiarise yourself with DX's mission and values, particularly the 'Delivered Exactly' promise. This will show your genuine interest in the company and help you align your answers with their expectations during the interview.
✨Prepare for Customer Interaction Scenarios
Given the role involves dealing with customer enquiries, think of scenarios where you've handled customer complaints or queries effectively. Be ready to discuss how you resolved issues while maintaining a positive company image.