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- Tasks: Lead a team of Duty Managers and ensure top-notch customer service.
- Company: Join one of the UK's largest and innovative Leisure Centre operators.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team making a real impact in the community.
- Qualifications: Must hold NPLQ with AED and IOSH PPO certifications.
- Other info: This is a maternity cover position at a leading site in Tooting Bec.
The predicted salary is between 30000 - 42000 £ per year.
Our client is one of the UK’s largest and most forward thinking Leisure Centre operators. They are currently looking to recruit a Senior Duty Manager for their leading site in Tooting Bec. This is a maternity cover position. Role purpose As a Senior Duty Manager you will oversee the Duty Managers (DMs), as well as carry out DM duties yourself. Working alongside other department/function managers you will lead an operational team in ensuring high levels of customer service and site presentation are achieved through the delivery of company and site processes. In the absence of other deparmtent/function managers you will support other colleagues in their respective departments and ultimately be a representative of senior centre management in their absence. Key accountabilities and decision ownership: – Assist the Operations Manager and/or General Manager in the operational management of the centre including the Safe QMS. – Lead and manage a team of Duty Managers (and respective junior staff) through recruitment, day to day management, appraisals. – Maintain a high profile shop floor presence and a high level of interaction with the staff and customers – Carry out the role of Duty Manager as and when required Qualifcations Required The candidate must hold: NPLQ with AED IOSH PPO …
Duty Manager employer: Flow Recruitment
Contact Detail:
Flow Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific operations and customer service standards of leisure centres. Understanding the unique challenges and expectations in this environment will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of the leisure centre industry. They can provide valuable insights into the company culture and what it takes to succeed as a Senior Duty Manager.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Be ready to share examples of how you've successfully led teams in high-pressure situations.
✨Tip Number 4
Showcase your commitment to health and safety standards, especially regarding the Safe QMS. Highlight any relevant certifications or training that demonstrate your expertise in this area.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Duty Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in management roles, particularly in leisure or customer service environments. Use specific examples that demonstrate your leadership skills and ability to manage a team.
Showcase Your Qualifications: Clearly list your qualifications, such as the NPLQ with AED and IOSH PPO, in your application. Make sure these are easily visible to highlight your suitability for the role.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your passion for the leisure industry and your commitment to providing excellent customer service. Mention why you want to work for this particular company and how you can contribute to their success.
How to prepare for a job interview at Flow Recruitment
✨Show Your Leadership Skills
As a Senior Duty Manager, you'll be overseeing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have with recruitment and appraisals.
✨Demonstrate Customer Service Focus
Customer service is key in this role. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will show that you understand the importance of maintaining high service levels.
✨Know the Operations Inside Out
Familiarize yourself with the operational management processes of leisure centers. Be ready to discuss how you would assist the Operations Manager and handle the Safe QMS. Showing that you understand these processes will set you apart.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing staff or dealing with customer complaints. Practice your responses to demonstrate your problem-solving skills and ability to maintain a high profile on the shop floor.
