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- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join a dynamic company focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving customer satisfaction and leading a passionate team.
- Qualifications: 2+ years in customer service leadership with strong communication skills required.
- Other info: Ideal for proactive problem-solvers eager to develop their leadership skills.
The predicted salary is between 28000 - 32000 £ per year.
Customer Resolutions Team Leader
Loughborough
£28,000 - £32,000
Are you a problem-solver with a passion for outstanding customer service? As a Product Specialist & Customer Resolutions Team Leader, you’ll handle escalated aftersales issues, investigate concerns, and ensure efficient resolutions while supporting the wider team. With strong leadership and conflict resolution skills, you will drive customer satisfaction.
Description of the role:
- Supervise and mentor a team of customer support representatives, providing guidance and support.
- Assist in the smooth running of the department, working closely with senior team members.
- Handle escalated customer complaints and technical issues, ensuring thorough investigation and resolution.
- Train team members on effective conflict resolution and customer interaction techniques.
- Identify opportunities to enhance customer service and implement improvements.
- Work closely with management to address customer feedback and refine processes.
About you:
- Minimum of 2 years’ experience in a leadership role within customer support or service.
- Strong conflict resolution skills with the ability to remain calm and professional.
- Excellent communication and interpersonal skills to lead and motivate a team.
- Organisational and time-management abilities, with experience handling multiple priorities.
- Willingness to develop in-depth product knowledge to support technical issue resolution.
- Experience with CRM systems and customer support software is an advantage.
If you are a proactive leader with a customer-focused mindset and a passion for problem-solving, we’d love to hear from you!
Customer Service Team Leader (Senior Team Leader) employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader (Senior Team Leader)
✨Tip Number 1
Showcase your leadership experience by preparing specific examples of how you've successfully managed a team in the past. Highlight instances where you resolved conflicts or improved team performance, as this will resonate with our focus on strong leadership.
✨Tip Number 2
Familiarise yourself with common customer service challenges and resolutions. Being able to discuss these during your interview will demonstrate your problem-solving skills and your readiness to handle escalated issues effectively.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare questions that reflect your interest in improving customer service processes. This shows initiative and a proactive mindset, which are key traits we look for in a Customer Service Team Leader.
We think you need these skills to ace Customer Service Team Leader (Senior Team Leader)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer support roles. Emphasise your conflict resolution skills and any specific achievements that demonstrate your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for outstanding customer service. Mention specific examples of how you've successfully handled escalated issues or led a team to improve customer interactions.
Showcase Relevant Experience: When detailing your work history, focus on your experience in customer service leadership. Include metrics or outcomes that illustrate your impact, such as improved customer satisfaction scores or successful training initiatives.
Prepare for Potential Questions: Anticipate questions related to conflict resolution and team management. Prepare examples from your past experiences that showcase your problem-solving abilities and how you’ve motivated your team to achieve goals.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, and motivated others in previous roles.
✨Prepare for Conflict Resolution Scenarios
Expect to discuss specific situations where you've handled escalated customer complaints. Be ready to explain your thought process, the steps you took, and the outcomes achieved to showcase your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is an advantage, brush up on any relevant software you've used. Be prepared to discuss how you've utilised these tools to enhance customer service and streamline processes.
✨Demonstrate Your Customer-Centric Mindset
Highlight your passion for outstanding customer service throughout the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction and how you plan to implement improvements in the new role.
