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For Companies At a Glance
- Tasks: Lead a team to manage contracts and ensure top-notch customer service.
- Company: Join a dynamic company based in Central London, focused on operational excellence.
- Benefits: Enjoy a generous car allowance, lunch perks, and an annual bonus.
- Why this job: Be part of a fast-paced environment where your leadership can shine and make an impact.
- Qualifications: Strong leadership, communication, and analytical skills are essential for success.
- Other info: Ideal for those with experience in business support management looking to grow.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a Business Support Manager to oversee key operations and customer relationships working from offices in Central London. This role will manage contracts, ensure smooth administrative processes, and maintain high service standards across teams.
Key Responsibilities:
- Manage the Customer Supply Contracts team, ensuring effective contract delivery and administration.
- Oversee accurate invoicing and customer account management in coordination with the accounting team.
- Administer card services, manage third-party suppliers, and handle banking inquiries.
- Maintain customer care function, ensuring high service standards and brand reputation.
- Manage business subscriptions, returns load charges, and miscellaneous billings.
- Review contract clauses with the legal team and advise relevant stakeholders.
- Oversee testing, audit processes, and master data changes.
- Approve invoices and manage the UK Marketing Business Support budget.
- Conduct regular reviews with suppliers and partners, manage contract renewals, and oversee acquirer transitions.
Fuel Cards & Bunkering:
- Negotiate pricing and manage the setup of new sites accepting fuel cards.
- Coordinate RPI increases and manage related communications.
Team Management:
- Set team goals, conduct 1:1s, and oversee performance management.
- Managing a team of 6, therefore excellent management experience is a must.
- Approve and review team expenses.
Ad Hoc Responsibilities:
- Lead project initiatives, process improvements, and competitor analysis.
- Design and manage surveys for operational feedback.
Benefits:
- Generous car allowance per year, London allowance, lunch allowance and annual bonus.
Qualifications:
- Strong leadership and communication skills.
- Proven experience in contract management and customer account oversight.
- Strong analytical skills and attention to detail.
If you have experience in business support management and thrive in a fast-paced environment, we’d love to hear from you. Apply today!
Business Support Manager employer: Refuel Talent
Contact Detail:
Refuel Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the nuances of contract management and customer account oversight will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the business support field, especially those who have experience in managing teams. Engaging with them can provide insights into effective management strategies and industry standards that you can discuss in your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed contracts and improved service standards in previous roles. Being able to share specific achievements will showcase your capability and fit for the role.
✨Tip Number 4
Research StudySmarter’s values and culture. Tailoring your conversation to align with our mission and demonstrating how you can contribute to our goals will make a strong impression during the interview process.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business support management, contract management, and customer account oversight. Use specific examples that demonstrate your leadership and analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and showcase your ability to manage teams and improve processes.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, attention to detail, and experience in managing contracts and customer relationships. These are crucial for the Business Support Manager role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Refuel Talent
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll be leading a team of six. Be prepared to discuss your previous management experiences, how you set team goals, and how you handle performance reviews. Use specific examples to demonstrate your leadership style.
✨Understand Contract Management
Since the role involves managing customer supply contracts, brush up on your knowledge of contract management processes. Be ready to discuss any relevant experience you have, including how you've handled contract negotiations or renewals in the past.
✨Highlight Your Analytical Skills
The job requires strong analytical skills and attention to detail. Prepare to talk about how you've used data to drive decisions or improve processes in previous roles. Consider bringing examples of reports or analyses you've conducted.
✨Demonstrate Customer Care Focus
Maintaining high service standards is crucial for this position. Think of instances where you've gone above and beyond for customers or improved customer satisfaction. Be ready to share these stories to illustrate your commitment to excellent service.
