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- Tasks: Join our team as an Office Based Image Motor Engineer, handling repair estimates and customer communication.
- Company: Aviva is a leading insurance provider dedicated to customer satisfaction and innovative solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be a key player in customer stories while working with a skilled technical team.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for those looking to kickstart their career in the automotive repair industry.
The predicted salary is between 28800 - 42000 £ per year.
The R ole: Aviva Fulfilment Centre Repair Consultants are pivotal in our customers story, working in partnership with our skilled AFC Technical team to get the best outcome. Reporting directly to the AFC Technical Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction whilst supporting the fulfilment centre. Carry out computerised estimates using Audatex Communicate with customers to provide repair information and an indication of completion time Compile all relevant information and complete supporting documentation Record all estimate / repair information on the Advance system Monitor progress of the vehicle through the repair process Negotiate estimates with the Aviva Engineer when required Discuss claim related issues with the Aviva Engineers To identify opportunities for non-insurance related repairs To assist other team mem…
Office Based Image Motor Engineer employer: Solus Accident Repair Centres Careers
Contact Detail:
Solus Accident Repair Centres Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Based Image Motor Engineer
✨Tip Number 1
Familiarize yourself with the Audatex system, as it's crucial for carrying out computerized estimates. Understanding how to navigate and utilize this software will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical repair information to customers. Being able to convey complex details in a clear and friendly manner can set you apart from other candidates.
✨Tip Number 3
Research common vehicle repair processes and terminology. Having a solid understanding of the repair workflow will help you engage more effectively with the AFC Technical team and demonstrate your industry knowledge.
✨Tip Number 4
Prepare examples of past experiences where you've successfully negotiated or resolved issues. This will showcase your problem-solving abilities and your capacity to work collaboratively with engineers and customers alike.
We think you need these skills to ace Office Based Image Motor Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Office Based Image Motor Engineer position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to repair estimation, customer communication, or working with technical teams. Use specific examples to demonstrate your skills.
Showcase Technical Skills: Mention any familiarity with computerised estimating systems like Audatex, as well as your ability to record and manage information accurately. This will show that you are prepared for the technical aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background aligns with the company's goals. Be sure to express your commitment to customer satisfaction and teamwork.
How to prepare for a job interview at Solus Accident Repair Centres Careers
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Office Based Image Motor Engineer. Familiarize yourself with the processes involved in recording and estimating repair information, as well as how to communicate effectively with customers.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with computerised estimating systems like Audatex. Highlight any relevant technical skills that will help you excel in this role, especially those related to vehicle repairs and customer service.
✨Demonstrate Customer Focus
Since customer satisfaction is key, think of examples from your past experiences where you successfully managed customer expectations or resolved issues. This will show that you understand the importance of customer relationships in this role.
✨Prepare for Scenario Questions
Anticipate questions that may involve negotiating estimates or discussing claim-related issues. Practice how you would handle these situations, as it will demonstrate your problem-solving abilities and readiness to collaborate with Aviva Engineers.
