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- Tasks: Provide 2nd line IT support via phone and email, ensuring excellent customer service.
- Company: Join a thriving company focused on growth and exceptional Managed Services.
- Benefits: Enjoy hybrid working, training opportunities, and a supportive company culture.
- Why this job: Perfect for those wanting to develop skills and build a long-term career in tech.
- Qualifications: Experience in 2nd line support, Office 365, Azure, and networking is essential.
- Other info: This role requires applicants to be based in the UK.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a 2nd Line IT Support Advisor to join a thriving company during a time of growth. For this company, providing a high level of customer service is pivotal towards their Managed Services offerings, therefore the successful candidate will be a strong communicator via email and phone with a person-centred approach. If you are looking to join a company where you can grow, develop your skills and build a long-term career, this is the opportunity for you!
Essential Requirements:
- Experience in a 2nd line support capacity - telephone, email etc.
- Office 365 / Azure
- Active Directory
- Exchange
- Networking - DNS, Firewalls, Routers
- Customer focused
Desired Skills:
- Certifications - MCITP, CompTIA, Network+
- Experience in an MSP environment
- Telco exposure
The company offers a great company culture, paired with training and opportunities for progression. The role is hybrid working, 3 days per week in the Truro office. Applicants must be based in the UK.
2nd Line Technical Support Advisor - Truro in Truro employer: Spectrum It Recruitment Limited
Contact Detail:
Spectrum It Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Technical Support Advisor - Truro in Truro
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and Active Directory. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role emphasises a person-centred approach. Prepare examples of how you've successfully resolved customer issues in the past, showcasing your communication skills and ability to empathise with users.
✨Tip Number 3
Research the company culture and values to align your responses during the interview. Understanding their focus on growth and training can help you articulate how you see yourself fitting into their team and contributing to their success.
✨Tip Number 4
If you have any relevant certifications like MCITP or CompTIA, be ready to discuss them in detail. Highlighting your qualifications can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace 2nd Line Technical Support Advisor - Truro in Truro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly with Office 365, Azure, and Active Directory. Use specific examples to demonstrate your skills in customer service and technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and person-centred approach. Mention your relevant certifications and experience in an MSP environment, as well as your enthusiasm for the role and the company culture.
Highlight Relevant Skills: In your application, emphasise your knowledge of networking, DNS, firewalls, and routers. Make it clear how these skills will contribute to providing excellent customer service in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Spectrum It Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Office 365, Azure, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a 2nd line support role.
✨Emphasise Customer Service
Since providing excellent customer service is crucial for this company, share examples of how you've effectively communicated with customers in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your person-centred approach.
✨Research the Company Culture
Take some time to understand the company's values and culture. This will help you align your answers with what they are looking for in a candidate. Mentioning how you fit into their culture can set you apart from other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about opportunities for training and progression, or how the team collaborates in a hybrid working environment.
