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- Tasks: Assist with individual giving activities and support charity donors via phone, email, and post.
- Company: Join the National Brain Appeal, funding groundbreaking research for neurological conditions.
- Benefits: Enjoy a hybrid work model and a competitive salary of £30,000 per annum.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience with databases; donor care experience is a plus.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Percival are excited to be working exclusively with the National Brain Appeal to help them appoint an Individual Giving and Supporter Care Officer to join their team. The National Brain Appeal funds pioneering research, innovative treatments and world-class facilities to benefit patients with neurological and neuromuscular conditions. We do this working to support The National Hospital for Neurology & Neurosurgery and the UCL Queen Square Institute of Neurology – together known as Queen Square. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson’s disease, and dementia.
Salary: £30,000 per annum
Working Pattern: Full Time
Contract Type: 6 month Fixed Term Contract (due to secondment to cover temporary staff absence)
Location: Hybrid, 2 days in central London office
The National Brain Appeal are looking for someone who can assist with a range of individual giving activities and act as first point of contact for supporters of the charity, primarily by phone, email and post. The successful candidate will assist in query responses from supporters, maintain accurate supporter records on the database, ensure post is managed and answered in a timely format and participate in organisational meetings. The post holder will get the chance to work on fundraising appeals and assist the Individual Giving Manager in a range of tasks.
To be successful in this role, you will:
- Be great at communication in both verbal and written formats
- Have proven experience with databases (Donorfy is a plus)
- Prior experience in donor communications and supporter care
Recruitment Timeline:
- Deadline for Applications: ASAP
- 1st Stage Interviews: ASAP
We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply. The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don’t hesitate to contact our Recruitment Consultant Sam.
To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application.
We are looking forward to connecting with you soon.
Individual Giving and Supporter Care Officer employer: The National Brain Appeal
Contact Detail:
The National Brain Appeal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving and Supporter Care Officer
✨Tip Number 1
Familiarise yourself with the National Brain Appeal's mission and recent projects. Understanding their work will help you engage more meaningfully during interviews and demonstrate your genuine interest in their cause.
✨Tip Number 2
Network with current or former employees of the National Brain Appeal or similar organisations. They can provide valuable insights into the role and the organisational culture, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Brush up on your database skills, especially if you have experience with Donorfy. Being able to discuss your proficiency with databases confidently can set you apart from other candidates.
✨Tip Number 4
Prepare examples of your previous experience in donor communications and supporter care. Be ready to share specific instances where you successfully managed supporter queries or contributed to fundraising efforts.
We think you need these skills to ace Individual Giving and Supporter Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Individual Giving and Supporter Care Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in donor communications and supporter care. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and database experience.
Write a Strong Cover Letter: If required, write a cover letter that showcases your passion for the role and the charity's mission. Highlight specific examples of your previous work that relate to individual giving activities and supporter care, and express your enthusiasm for contributing to the National Brain Appeal.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The National Brain Appeal
✨Showcase Your Communication Skills
As the role requires excellent verbal and written communication, prepare to demonstrate your skills. Think of examples where you've effectively communicated with supporters or donors, whether through phone calls, emails, or written correspondence.
✨Familiarise Yourself with Donorfy
If you have experience with databases, especially Donorfy, be ready to discuss it. If not, do some research on how donor management systems work and be prepared to explain how you would adapt to using a new system.
✨Understand the Charity's Mission
Research the National Brain Appeal and its work in funding neurological research and treatments. Being knowledgeable about their mission will show your genuine interest and help you connect your skills to their goals during the interview.
✨Prepare for Supporter Care Scenarios
Think of potential scenarios you might face in supporter care. Prepare responses that highlight your problem-solving skills and empathy, as these are crucial for handling queries and maintaining positive relationships with supporters.
