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- Tasks: Support patients with exceptional care and perform diagnostic eye scans.
- Company: Optical Express is dedicated to outstanding patient care and community support.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and 29 days' leave.
- Why this job: Join a fun, rewarding team focused on excellence and making a difference.
- Qualifications: Strong communication, negotiation skills, and a passion for patient care required.
- Other info: Full training provided; flexible weekend hours needed.
The predicted salary is between 20400 - 29600 £ per year.
Location – Reading
Hours – Full Time – 40 hours (must be flexible to work weekends)
Salary – £25,400, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days’ annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Training Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about healthcare topics. This will help you articulate your thoughts clearly and confidently, which is crucial for the Patient Advisor role.
✨Tip Number 3
Prepare examples of how you've successfully built relationships in previous roles. Being able to demonstrate your interpersonal skills will be key in showing that you can provide the 5-star service they expect.
✨Tip Number 4
Research common questions asked in customer service interviews, especially in healthcare settings. This will help you think on your feet and respond effectively during the interview process.
We think you need these skills to ace Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, customer service experience, and any previous roles in healthcare or patient-facing environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build relationships. Mention specific examples of how you've provided excellent service in the past and why you want to work at Optical Express.
Highlight Relevant Skills: In your application, clearly outline your strong organisational skills, negotiation abilities, and self-motivation. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with both patients and professionals. Practice clear and concise responses to common interview questions, and consider sharing examples of how you've successfully communicated in previous roles.
✨Demonstrate Your Passion for Patient Care
Optical Express values a culture of care and integrity. During the interview, express your enthusiasm for providing exceptional patient service. Share personal experiences or stories that highlight your commitment to making patients feel comfortable and valued.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think about past situations where you had to navigate challenges or negotiate solutions, and be ready to discuss these in detail, focusing on your thought process and outcomes.
✨Research the Company Culture
Understanding Optical Express's commitment to community and employee development can set you apart. Familiarise yourself with their charitable projects and training opportunities. This knowledge will allow you to align your answers with their values and show that you're a good fit for their team.
