Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build and maintain strong relationships with clients while enhancing their overall experience.
- Company: Join Bidvest Noonan, a passionate team of 27,000 dedicated to exceptional customer service.
- Benefits: Enjoy a supportive environment with training, resources, and recognition for your hard work.
- Why this job: Be part of a culture that values people, innovation, and social impact in the community.
- Qualifications: Experience in client relations and a customer-oriented attitude are essential.
- Other info: We welcome diverse applicants and those from the Armed Forces community.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Client Relationship Manager (CRM) to join the Bidvest Noonan Customer Experience Team. This role will be responsible for building, maintaining, and strengthening the company’s relationship with existing strategic clients. You'll work proactively to understand client needs, address concerns, and enhance overall customer experience. Having a strategic mindset will aid retention and expand client accounts by identifying growth opportunities and facilitating B2B communication.
Key Responsibilities
- Navigate client organisational structure and build long-term relationships.
- Identify key stakeholders and influencers.
- Learn the needs & expectations of the client and develop plans to meet them.
- Regular checking in with the client to ensure they are satisfied with the company.
- Monitor and support the improvement in Net Promoter Scores and any internal survey systems operated by the client that reflect service levels.
- Manage client escalations working with the operations or back-office teams to resolve.
- Support the growth agenda by seeking out new opportunities, tracking bids and success rates.
- Own, produce and deliver client Quarterly Business Reviews.
- Attend Operations led QBR’s on key contracts and monitor and support the team promoting high quality customer service standards, companywide Innovation and ESG initiatives.
What you'll bring to the role
- Proven experience as a Client Relations Manager or Relationship Manager.
- A customer-oriented attitude.
- Confident engaging at senior/exec management levels.
- Analytical mindset.
How we measure success
- New growth opportunities evident and improvement in retention rates with the client.
- NPS score trends.
- Executive feedback.
- Capturing & recording the Voice of the Customer.
- Quality of analysis, recommendations & reporting.
- Business Unit Managing Director feedback.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
Client Relationship Manager employer: Bidvest Noonan
Contact Detail:
Bidvest Noonan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with Bidvest Noonan's values and customer service philosophy. Understanding our commitment to exceptional service will help you align your approach when discussing how you can enhance client relationships.
✨Tip Number 2
Research the key stakeholders and decision-makers within the company. Knowing who you’ll be engaging with can help you tailor your conversations and demonstrate your ability to navigate complex organisational structures.
✨Tip Number 3
Prepare examples of how you've successfully identified growth opportunities in past roles. Being able to share specific instances where you've expanded client accounts will showcase your strategic mindset and analytical skills.
✨Tip Number 4
Practice your communication skills, especially in a B2B context. Engaging confidently with senior management is crucial, so consider role-playing scenarios to build your confidence in these discussions.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Relationship Manager. Tailor your application to highlight relevant experiences that demonstrate your ability to build and maintain client relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you've successfully managed client relationships or demonstrated a customer-oriented attitude. Use specific examples to showcase your analytical mindset and strategic thinking.
Showcase Communication Skills: Since the role involves engaging with senior management and facilitating B2B communication, ensure your application reflects strong communication skills. Mention any experience in conducting business reviews or managing escalations effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses how your skills and experiences align with Bidvest Noonan's values and the specific requirements of the Client Relationship Manager role. Mention your commitment to enhancing customer experience and driving growth.
How to prepare for a job interview at Bidvest Noonan
✨Understand the Client's Needs
Before the interview, research common challenges and expectations clients face in your industry. Be prepared to discuss how you would proactively address these needs and enhance their overall experience.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your ability to navigate organisational structures and engage with key stakeholders.
✨Demonstrate Analytical Thinking
Be ready to discuss how you analyse client feedback and performance metrics, such as Net Promoter Scores. Show that you can use data to identify growth opportunities and make informed recommendations.
✨Emphasise a Customer-Oriented Attitude
During the interview, convey your passion for customer service. Share stories that illustrate your commitment to putting clients first and how you’ve gone the extra mile to ensure their satisfaction.
