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For Companies At a Glance
- Tasks: Lead the membership journey, manage renewals, and enhance member engagement.
- Company: Join a top-tier professional membership organisation in the healthcare sector.
- Benefits: Enjoy a competitive salary, flexible working, and great corporate perks.
- Why this job: Make a real impact on member experiences while leading a dynamic team.
- Qualifications: Experience in membership management and strong customer service skills required.
- Other info: Opportunity to contribute to a CRM transformation project.
The predicted salary is between 40000 - 77000 £ per year.
A leading professional membership organisation (healthcare) is looking for a dedicated Membership Manager to join their team. This is an exciting opportunity to play a pivotal role in enhancing the membership experience and driving engagement.
About the Role
As Membership Manager, you will oversee all aspects of the membership journey, ensuring smooth administration, effective communication, and outstanding service delivery. You will lead a small team, manage renewals and recruitment strategies, and maintain high-quality member data to support business growth. A key part of the role will be contributing to a CRM transformation project, ensuring successful implementation and embedding best practices for membership operations.
Key Responsibilities:
- Manage the end-to-end membership process, including renewals, engagement, and recruitment.
- Oversee the implementation of new CRM systems and ensure accurate and efficient data management.
- Develop and deliver effective membership retention strategies.
- Work collaboratively across teams to enhance member benefits and engagement.
- Provide leadership to the membership team, ensuring high-quality customer service.
- Produce reports and insights on membership trends and data to inform strategic decisions.
About You:
- Proven experience in a membership management role, ideally within a professional association or similar organisation.
- Strong customer service and relationship management skills.
- Experience working with CRM systems (preferably Microsoft Dynamics 365) and data reporting.
- A detail-oriented and proactive approach to problem-solving.
- Strong leadership and team management abilities.
- Knowledge of GDPR, Direct Debit processes, and financial compliance is an advantage.
If you are passionate about delivering an exceptional membership experience and driving engagement, we would love to hear from you!
Membership Manager employer: Memcom Recruitment
Contact Detail:
Memcom Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, especially Microsoft Dynamics 365. Understanding how to navigate and utilise these systems will give you a significant edge during interviews.
✨Tip Number 2
Research the latest trends in membership management within the healthcare sector. Being able to discuss current challenges and innovative solutions will demonstrate your commitment and knowledge during conversations with us.
✨Tip Number 3
Prepare examples of successful membership retention strategies you've implemented in the past. Highlighting your experience in enhancing member engagement will show us that you're ready to take on this pivotal role.
✨Tip Number 4
Network with professionals in the membership management field, particularly those in healthcare. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for your application.
We think you need these skills to ace Membership Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management, particularly within professional associations. Emphasise your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing the membership experience. Mention specific examples of how you've successfully managed membership processes or implemented CRM systems in the past.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM systems, especially Microsoft Dynamics 365. Discuss your understanding of GDPR and financial compliance, as these are key aspects of the role.
Showcase Leadership Experience: If you have experience leading teams, make sure to include this in your application. Provide examples of how you've motivated your team and improved service delivery in previous roles.
How to prepare for a job interview at Memcom Recruitment
✨Showcase Your Membership Management Experience
Be prepared to discuss your previous roles in membership management, especially within professional associations. Highlight specific achievements that demonstrate your ability to enhance member experiences and drive engagement.
✨Demonstrate CRM Knowledge
Since the role involves overseeing CRM systems, make sure to talk about your experience with CRM platforms, particularly Microsoft Dynamics 365. Share examples of how you've successfully implemented or improved CRM processes in past positions.
✨Emphasise Leadership Skills
As you'll be leading a small team, it's crucial to convey your leadership style and how you motivate and manage team members. Prepare examples of how you've fostered collaboration and high-quality service delivery in your previous roles.
✨Prepare for Data-Driven Discussions
The role requires producing reports and insights on membership trends. Be ready to discuss your experience with data reporting and how you've used data to inform strategic decisions in your past roles.
