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For Companies At a Glance
- Tasks: Lead enterprise client accounts, ensuring excellent service and driving growth.
- Company: Join a fast-growing tech-driven events platform transforming venue booking.
- Benefits: Enjoy a competitive salary, bonus, and hybrid work options.
- Why this job: Be part of an ambitious team making event planning seamless and stress-free.
- Qualifications: Experience in managing enterprise accounts in the events sector is essential.
- Other info: This role offers a chance to mentor a team and shape client experiences.
The predicted salary is between 42000 - 84000 £ per year.
Our client is a fast-growing, tech-driven events and meetings platform that’s transforming the way companies discover, plan, and book venues. With a strong footprint across major UK cities and a rapidly expanding client base, they combine smart software solutions with deep industry expertise to deliver seamless end-to-end venue sourcing and event management. Their mission is to make planning and booking events as frictionless as possible for corporate teams—saving them time, money, and stress.
The Role: You’ll be responsible for managing the full lifecycle of enterprise client accounts – from onboarding and implementation through to retention and growth. Working with major global brands, you’ll be the strategic lead, ensuring excellent service delivery while driving increased engagement and commercial value.
Key Responsibilities:- Own relationships with senior stakeholders across a portfolio of enterprise accounts
- Lead onboarding, training and implementation for new clients
- Deliver quarterly business reviews and ensure service excellence throughout the client journey
- Identify growth opportunities within accounts and develop tailored strategies to increase usage and spend
- Act as a senior point of escalation for key accounts
- Collaborate closely with internal teams, including product, sales and marketing, to align on client needs
- Provide market insights, benchmarking and best-practice recommendations to clients
- Manage and mentor a team of client services professionals, supporting their development and growth
- Proven experience managing enterprise-level accounts in the events sector (venues ideally)
- Strong background in onboarding, implementation and long-term client relationship management
- Commercially minded, with a track record of growing revenue across key accounts
- Confident in managing senior stakeholders and navigating complex client organisations
- People management experience with the ability to lead and develop high-performing teams
- Comfortable in a fast-paced, evolving environment with a passion for innovation and improvement
- Familiarity with the events industry and venue partnerships is highly desirable
This is a brilliant opportunity to join a collaborative, ambitious team at a pivotal stage of growth. If you're passionate about delivering excellence in client services and excited by the events-tech space, we’d love to hear from you.
Head of Client Services employer: Springboard Success
Contact Detail:
Springboard Success Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Network within the events industry to connect with professionals who have experience in venue partnerships. Attend industry events and engage in discussions to showcase your expertise and passion for client services.
✨Tip Number 2
Research the company’s current clients and their needs. Understanding their portfolio will help you tailor your conversations during interviews, demonstrating your knowledge of their business and how you can add value.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed enterprise-level accounts in the past. Highlight your achievements in onboarding and growing client relationships to show that you can deliver results.
✨Tip Number 4
Familiarise yourself with the latest trends in event technology and client service excellence. Being well-versed in these areas will not only impress during interviews but also position you as a forward-thinking candidate.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing enterprise-level accounts, particularly in the events sector. Emphasise any relevant achievements in onboarding and client relationship management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the events-tech space and detail how your background aligns with the key responsibilities of the role. Mention specific examples of how you've driven growth and delivered excellent service in previous positions.
Highlight Relevant Experience: Clearly outline your experience with senior stakeholders and your ability to navigate complex client organisations. Use metrics where possible to demonstrate your success in growing revenue and managing client relationships.
Showcase People Management Skills: If you have experience managing teams, make sure to include this in your application. Discuss how you've supported the development of team members and contributed to a high-performing environment.
How to prepare for a job interview at Springboard Success
✨Showcase Your Events Experience
Make sure to highlight your previous experience in the events sector, particularly with venues. Be prepared to discuss specific examples of how you've successfully managed enterprise-level accounts and delivered exceptional service.
✨Demonstrate Strategic Thinking
Since the role involves managing relationships with senior stakeholders, be ready to share your approach to developing tailored strategies for client growth. Discuss how you've identified opportunities in past roles and the impact of your initiatives.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complex client situations. Think of scenarios where you had to escalate issues or manage difficult conversations, and explain how you navigated those challenges.
✨Emphasise Team Leadership Skills
As this role involves managing a team, be prepared to talk about your leadership style and how you've supported the development of your team members. Share examples of how you've fostered a high-performing environment and encouraged innovation.
