Operations Officer

Ark Resettlement Services is a voluntary sector organisation which supports people involved with the criminal justice system. We support service users upon release from prison to resettle into the community by providing short-term accommodation.

Job Purpose

The Operations Officer is a pivotal role, ensuring the smooth and efficient running of the organisation’s operations, property management, and support services. This position combines strategic oversight, administrative support, and hands-on management, ensuring high-quality service delivery to stakeholders, team members, and service users.

Key Responsibilities

• Operational Support
  • Oversee the day-to-day operations of the organisation, ensuring efficiency and alignment with strategic objectives.
  • Coordinate key projects, including event planning, fundraising, and partnership development.
  • Coordinate administrative functions, including minute-taking, diary management, and report writing.
  • Support the leadership team, including the CEO, by providing critical insights and operational updates.
• Property and Maintenance Support
  • Support the management of maintenance properties under Ark Resettlement Services.
  • Respond promptly to tenant/service user inquiries, coordinating with contractors and maintenance teams to address issues.
  • Monitor property maintenance, voids, and housing benefit statuses, reporting changes to the Head of Operations.
  • Ensure all properties comply with relevant housing regulations and health and safety standards.
  • Liaise with local authorities and support organisations to deliver comprehensive assistance.
  • Maintain accurate records in Salesforce, including maintenance logs and service user details.
  • Manage utilities and billing processes, resolving tenant inquiries and ensuring timely payments.
  • Conduct regular follow-ups to maintain satisfaction and stability.
• Human Resources (HR) and Compliance
  • Draft and issue HR documents, including contracts, warning letters, and policy updates.
  • Oversee recruitment, including shortlisting, interviews, and onboarding processes.
  • Manage DBS applications, payroll attendance reporting, and uphold HR policies.
• Communications, Fundraising and Reporting
  • Research and support funding applications to diverse sources.
  • Create detailed reports for funders and coordinate meetings with project leads to gather data.
  • Monitor and evaluate project progress, providing clear insights and recommendations.
  • Design and produce key organisational materials, including service user handbooks, brochures, tenancy agreements, and other content.
  • Support technological development, website, Salesforce, social media platforms, monitoring engagement, and sharing updates from stakeholders.
• Partnership Development and Networking
  • Establish and maintain strong relationships with stakeholders, including local authorities, charities, and corporate partners.
  • Represent the organisation at key events, workshops, and conferences.
  • Oversee all logistics, including venue booking, stakeholder invitations, catering, and communications.

Key Skills and Competencies

• Leadership and Coordination: Proven ability to manage diverse teams and oversee complex operations.
• Communication: Excellent written and verbal communication skills, including report writing and stakeholder engagement.
• Problem-Solving: Strong analytical skills to resolve operational issues efficiently.
• Organisational Skills: Ability to prioritise tasks and manage multiple responsibilities simultaneously.
• Technical Proficiency: Proficient in Microsoft Office Suite, and good knowledge of graphic design tools.

Qualifications and Experience

• Proven experience in operations, property management, or human resources.
• Strong track record in managing events, projects, and fundraising initiatives.
• Familiarity with the voluntary sector (preferred but not essential).
• Expertise in stakeholder engagement and developing strategic partnerships.
• Commitment to promoting diversity, equity, and inclusion in all aspects of work.
• Bachelor’s degree or equivalent qualification.

Additional Information

The role requires occasional evening or weekend work to attend events or manage urgent issues.

Benefits:

• Casual dress
• Company events
• Company pension
• Health & wellbeing programme
• Sick pay
• 31 days annual leave
• Training opportunities