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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage orders.
- Company: The Behrens Group excels in high-quality textiles across various sectors.
- Benefits: Enjoy 20 days holiday, staff discounts, and a friendly work environment.
- Why this job: Great opportunity for personal development in a dynamic and supportive setting.
- Qualifications: Two years' experience in customer service and strong IT skills required.
- Other info: Offices are conveniently located near public transport with free parking available.
The predicted salary is between 28800 - 43200 £ per year.
Tagged Resources acting as the Recruiter for The Behrens Group are working together on an exciting new career opportunity for a Customer Service Coordinator.
Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team. You will be responsible for various customer service-related tasks. You must be able to develop an excellent understanding of the business needs, understanding the supply chain process, along with building strong internal and customer relationships at all levels.
The Role
- Proactively helping to offer an exceptional level of customer service.
- Supporting customer deliveries on a National and International basis.
- Placing and tracking orders.
- Managing order delivery and resolving any problems.
- Providing quotations / estimates to customers.
- Directly working with customers to handle queries and provide solutions.
Skills Required
- Excellent customer service and interpersonal skills.
- Two years’ experience in a similar office-based role.
- High level of IT literacy, experience of Excel and ideally working with an ERP system.
- Very organised and a logical thinker.
- Good communicator.
- Strong analytical and problem-solving skills.
- Team player.
- Good level of education – Great Graduate opportunity.
Benefits
- 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme.
- Staff discount on products.
- Offices are 400 metres from the new Parkway Tram stop (Metrolink).
- Offices provide free parking.
- Relaxed, professional and friendly working environment.
- Busy and varied workload.
- Excellent chance for personal development.
Customer Service - Textiles employer: Tagged Resources Ltd
Contact Detail:
Tagged Resources Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Textiles
✨Tip Number 1
Familiarise yourself with the supply chain process, as understanding this will be crucial in your role. Research common challenges faced in customer service within the textiles industry to demonstrate your knowledge during interviews.
✨Tip Number 2
Build your interpersonal skills by engaging in networking opportunities, both online and offline. Connecting with professionals in the textiles and customer service sectors can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Enhance your IT skills, particularly in Excel and ERP systems, as these are essential for managing orders and tracking deliveries. Consider taking online courses or tutorials to boost your proficiency before applying.
✨Tip Number 4
Prepare for the interview by practising common customer service scenarios and how you would handle them. Being able to articulate your problem-solving approach will showcase your analytical skills and readiness for the role.
We think you need these skills to ace Customer Service - Textiles
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous customer service roles, particularly any experience in office-based environments. Mention specific tasks you've handled that relate to order management, problem-solving, and customer communication.
Showcase Your Skills: Make sure to include examples of your IT literacy, especially with Excel and ERP systems. Highlight your organisational skills and ability to work as part of a team, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Use this opportunity to explain why you would be a great fit for their customer service team.
How to prepare for a job interview at Tagged Resources Ltd
✨Understand the Supply Chain Process
Make sure you have a solid grasp of the supply chain process as it relates to customer service. Be prepared to discuss how you can contribute to improving efficiency and resolving issues that may arise during order delivery.
✨Showcase Your Customer Service Skills
Highlight your previous experience in customer service roles. Prepare examples of how you've successfully handled customer queries and resolved problems, demonstrating your excellent interpersonal skills.
✨Demonstrate IT Literacy
Since the role requires a high level of IT literacy, especially with Excel and ERP systems, be ready to discuss your technical skills. You might even want to mention specific software you've used in past roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows your genuine interest and helps you understand if the position aligns with your career goals. Inquire about team dynamics and opportunities for personal development.
