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- Tasks: Support the General Manager in delivering exceptional customer service and operational excellence.
- Company: Join a global leader in food travel with over 500 brands at Stansted Airport.
- Benefits: Enjoy flexible working, discounts, wellbeing support, and ongoing development opportunities.
- Why this job: Make a difference daily while inspiring a team in a vibrant airport environment.
- Qualifications: Proven experience in leading a team with excellent service skills required.
- Other info: Must pass background checks due to airport regulations.
The predicted salary is between 24000 - 32000 £ per year.
About the Role
Assistant General Manager Camden Bar & Kitchen at Stansted Airport
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millies Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As Assistant General Manager, you'll be rewarded with a competitive salary up to £32,000 p.a and enjoy:
- Free staff parking at airport when on shift
- Share of service charge / tronc
- 75% colleague discount when on shift
- Colleague discount - up to 50%
- Friends & Family discount 20% (T&C apply does not apply to all brands)
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Wellbeing support through Retail Trust and family-friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We're looking for an inspirational Assistant General Manager to join our team at Camden Bar & Kitchen. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.
As Assistant General Manager you'll:
- Be passionate and dedicated and a strong support to the General Manager.
- Have the highest standards of brand quality and safety for our customers and team.
- Be an inspiration to the team to deliver outstanding customer service and loyalty.
- Mentor and train the team to grow and excel.
- Have proven experience and confidence in leading a team.
- Set an example of excellent service skills.
- Communicate effectively and clearly.
- Be adaptable and resilient in any situation.
Please note that Stansted Airport is a secure environment, if successful you will have to provide references to cover the last 5 years and undergo a criminal record check to comply with airport regulations.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
Assistant General Manager employer: SSP Group plc
Contact Detail:
SSP Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with the brands and food offerings at Camden Bar & Kitchen. Understanding their menu and customer service style will help you demonstrate your passion for food and travel during any interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific situations where you inspired your team to deliver exceptional service, as this is crucial for the Assistant General Manager role.
✨Tip Number 3
Research the operational standards and safety protocols relevant to airport environments. Being knowledgeable about these aspects will not only impress your interviewers but also show that you're ready to adapt to the unique challenges of working at Stansted Airport.
✨Tip Number 4
Network with current or former employees of Camden Bar & Kitchen or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and hospitality industry. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your commitment to exceptional customer service. Mention how your values align with those of the company and provide examples of how you've inspired teams in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Assistant General Manager role, such as communication, adaptability, and mentoring. Use specific examples to illustrate how you've successfully applied these skills in past positions.
Prepare for Background Checks: Since the position requires a criminal record check and references covering the last five years, gather all necessary documentation and ensure your references are prepared to speak positively about your work ethic and character.
How to prepare for a job interview at SSP Group plc
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for the food and travel industry during the interview. Share any personal experiences or stories that highlight your love for great food and customer service, as this role is all about creating memorable experiences for customers.
✨Demonstrate Leadership Skills
As an Assistant General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed or mentored a team in the past. Highlight your ability to inspire others and maintain high standards of service.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle various situations with both customers and team members, showcasing your problem-solving skills.
✨Be Adaptable and Resilient
The hospitality environment can be fast-paced and unpredictable. Prepare to discuss times when you've had to adapt quickly to changes or challenges. Show that you can remain calm under pressure and find solutions efficiently.
