Clinical Duty Manager

5 per week ( Days, nights and weekends) Contract Type: Permanent An exciting opportunity is available for a Duty Manager, to join our team at the prestigious King Edward VII’s Hospital. The Duty Manager supports the senior leadership team in the safe and effective running of the hospital site 24/07 and holds a range of responsibilities including coordinating patient flow, responding to major incident situations/alerts, holding nominated Fire Officer responsibility, and providing senior support and guidance to the clinical and non-clinical departments. The Duty Manager will also support the acute unplanned admissions pathway ensuring the seamless referral management and admission of patients to the hospital. They will work collaboratively with all departments to promote excellence and safety in care, and a high-quality patient experience. The duty manager will support staff to ensure our policies, procedures and guidelines are followed. We are a 56-bedded acute hospital specialising in Colorectal, Urology, Orthopaedics, Men’s Health, and Women’s Health which is provided by a friendly, professional, and supportive team that is focused on being a centre of excellence for a wide variety of surgical procedures and treatments. You will be part of a team that cares for a wide range of surgical patients. Monitor and supervise the day-to-day operations of the hospital, including patient flow, bed management and resource allocation. Provide senior nursing support and professional and advice to all areas within the hospital. Responsible for the first response management of major incidents and Serious Untoward Incidents out of normal working hours. Act as Fire -Controller in the event of fire alarm, liaising with the fire brigade. To be part of the hospital cardiac arrest team, attending resuscitation huddles ensuring roles of the cardiac arrest team are allocated and patients at risk discussed. Work towards an effective risk sensitive solution to issues. Be a visible role model to all staff within the hospital. To build relationships with GP’s and Consultants and give confidence to them and therefore in the hospital. Ability to positively challenge behaviours or evidence of unsafe practice and to escalate when this is outside of your capabilities and skills. Ensure our Safeguarding policies and processes are followed, acting as a resource for other staff as required. Check all areas of the building on a regular basis to maintain safe premises, including out of hours and weekends, correcting, or reporting faults or maintenance tasks as necessary and taking any other action as may be deemed appropriate whilst encouraging the departmental staff to take ownership for the reporting of incidents in their department. On the night shift, perform a walkabout of the hospital departments, to ensure that all closed areas are free of patients and visitors, check fire exits are clear from obstruction, check in with all staff on duty for any health and safety concerns in their department. Before midnight, communicate and coordinate with all nurses in charge to ensure that all day cases and planned discharges for the day have left the hospital and to ensure that all these patients are also discharged on Compucare8 on time. Role model the highest standards of customer service, even when dealing with difficult customers/situations. Listen and empathise with patients, relatives, and visitors, taking action to resolve concerns informally, or communicating with relevant managers should the patient wish to make a formal complaint. Ensure unplanned admissions are managed safely and gives confidence to those referring into the hospital. Ensure payment is confirmed (insurance, self-pay, deposits) before a patient is admitted into the hospital (acute unplanned admissions). The duty manager will be the first point of contact for external agencies at night, e.g. Police or other emergency services. To keep up to date with current developments in nursing and ensure evidence-based practice Promote awareness and compliance amongst colleagues regarding Hospital policies, procedures, guidelines and standards and national standards including CQC frameworks. Promote a culture of continuous quality improvement (QIP) using audit, patient feedback, and reflection on practice by self and other members of the team. Have responsibility for the correct administration and custody of medicines according to hospital policy and work within the pharmacy out of hours process and the role of the duty manager in that process in acquiring drugs from pharmacy. To be clinically competent to support staff with delivering clinical care including phlebotomy, cannulation, IV drug administration as a minimum. To always promote and maintain professional confidentiality in accordance with the Data protection Act 1998. To liaise with Critical Care Resident Doctors, Resident Medical Doctors, and Consultants to ensure that appropriate care is provided. To work with the hotel services team to maintain the highest standards of cleanliness and patient environment. To work with the Infection Control Team to prevent and control hospital acquired infection on the ward. Management Keeping duty rotas up to date out of hours (and in hours where appropriate). To support investigations into complaints, clinical incidents and medication and blood transfusion incidents as they occur and provide written reports when required. Attend relevant hospital meetings as required. Maintain a safe working environment ensuring Health and Safety guidelines are implemented and adhered to. Ensuring the escalation of any concerns about anything that impacts the safe running of the hospital. Current NMC Registration. Educated to Degree level in health-related subject or equivalent. Significant relevant, clinical experience at senior level in a complex acute healthcare environment. Proven experience of leading / managing teams to ensure excellent standards of service delivery. 35 days of Annual Leave (inclusive of bank holidays) that increase with long service ~ Access to eye test vouchers and a variety of retail discount vouchers. ~ Private Healthcare ~ Staff Referral scheme ~ Company pension scheme ~ On-going training and professional development opportunities ~ Season Ticket Loan ~ Help to buy a bike ~ Free Employee Assistance Programme ~ Visa Sponsorship – For applicants already living in the UK only At King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful. We encourage you to complete your application as soon as possible to avoid disappointment.