Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, and pension plans through calls.
- Company: Diligenta is the UK's largest provider of outsourced administration services for Life Assurance and Pensions.
- Benefits: Enjoy hybrid working after six months, 31 days annual leave, and a wellbeing programme.
- Why this job: Join a supportive culture focused on customer service and personal development.
- Qualifications: No financial experience needed; strong communication and problem-solving skills are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds.
The predicted salary is between 23400 - 26000 £ per year.
Customer Service Representative
Starting at £23,400 per year
Monday to Friday
37.5 Hours per week, between 8am-6pm
Hybrid after 6 months
Kildean Business Park, Stirling, FK8 1FT
What does the Customer Service Representative role involve?
You'll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- We're an accredited Real Living Wage employer
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
Our people are...
- Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
- Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
- Great problem solvers, flexible, and adaptable to changing priorities
- Comfortable switching between multiple IT applications with attention to detail
- Proficient in Microsoft Office (Word & Excel)
- Excited to work with our incredible diverse community and be part of a supportive workplace culture
- Passionate about learning and sharing knowledge to enhance skills and develop best practice
- Focussed on living our values - integrity / respect for the individual / leading change / learning and sharing / excellence
Who is Diligenta?
Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market. We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!
Customer Service Representative - Stirling - Hybrid working model after six months (Hiring Immedi... employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Stirling - Hybrid working model after six months (Hiring Immedi...
✨Tip Number 1
Familiarise yourself with the life assurance and pensions industry. Understanding the basics of these services will help you engage more confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in simplifying complex information. Since the role involves explaining financial matters to customers, being able to convey information clearly and empathetically is crucial.
✨Tip Number 3
Showcase your customer service experience, even if it’s from different sectors like retail or hospitality. Highlight specific examples where you resolved issues or provided exceptional service to illustrate your problem-solving abilities.
✨Tip Number 4
Research Diligenta's values and culture. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits within their team and is passionate about delivering excellent service.
We think you need these skills to ace Customer Service Representative - Stirling - Hybrid working model after six months (Hiring Immedi...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise skills like communication, problem-solving, and adaptability, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations with empathy and respect.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as proficiency in Microsoft Office, strong verbal and written communication, and the ability to simplify complex matters. This will show that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Customer Service Representative.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
As a Customer Service Representative, empathy is key. During the interview, share examples of how you've handled difficult customer interactions in the past, demonstrating your ability to connect with customers and provide support during challenging times.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are essential for this role. Be prepared to discuss how you simplify complex information for customers and ensure they understand their options clearly. Practising common customer service scenarios can help you articulate your approach.
✨Demonstrate Problem-Solving Abilities
Employers look for great problem solvers. Think of specific instances where you've successfully resolved issues for customers or colleagues. Highlight your adaptability and flexibility in changing situations, as these traits are crucial in a dynamic customer service environment.
✨Familiarise Yourself with Technology
Since the role involves switching between multiple IT applications, it’s beneficial to showcase your comfort with technology. Mention any relevant experience with Microsoft Office or other software tools, and express your eagerness to learn new systems quickly.
