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For Companies At a Glance
- Tasks: Investigate customer complaints and ensure fair outcomes.
- Company: Join a friendly team in a dynamic motor finance company.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required; just a passion for fairness and problem-solving.
- Other info: Be part of a supportive environment that values your input.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Complaints Investigator who is passionate about finding fair outcomes for customers. You will be loading the complaint onto the system, discussing points with the customer, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter.
You will be joining a welcoming team within a motor finance company.
Complaints Investigator employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigator
✨Tip Number 1
Familiarise yourself with common complaints in the motor finance industry. Understanding typical issues customers face will help you demonstrate your knowledge during interviews and show that you're ready to tackle real-world scenarios.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. As a Complaints Investigator, you'll need to discuss sensitive issues with customers, so being able to convey empathy and clarity is crucial.
✨Tip Number 3
Research the company’s values and mission. Being able to align your personal values with those of the company can set you apart and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can help you prepare better for any questions during the interview process.
We think you need these skills to ace Complaints Investigator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Complaints Investigator. Highlight your relevant experience in handling customer complaints and your ability to find fair outcomes.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are directly related to the role. Emphasise any previous roles where you dealt with customer complaints, evidence collection, or conflict resolution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your investigative skills. Mention specific examples of how you've successfully resolved complaints in the past and your approach to ensuring fairness.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the welcoming nature of the team.
How to prepare for a job interview at Candidate Source
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Investigator does. Familiarise yourself with the processes involved in handling complaints, as well as the importance of fair outcomes for customers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaint scenarios. Think about your approach to gathering evidence and communicating with customers, and be ready to share examples from your past experiences.
✨Show Your Empathy
Demonstrate your ability to empathise with customers during the interview. Highlight your skills in active listening and how you can ensure customers feel heard and valued throughout the complaints process.
✨Research the Company
Take some time to learn about the motor finance company you’re interviewing with. Understanding their values and customer service philosophy will help you align your answers with what they are looking for in a candidate.
