Service Team Manager

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

As a Service Team Manager, you’ll be responsible for managing the Service team and Workshop Technicians ensuring the highest standards of customer satisfaction.

Responsibilities:

• Support the delivery of business strategy and objectives.
• Provide agreed service levels to internal and external customers, partners, and suppliers.
• Lead and motivate the team for effective development, identifying team development needs and providing coaching and training.
• Ensure management control and system efficiency across relevant systems.
• Lead planning meetings to allocate work and identify resources 3 days in advance.
• Monitor and record Technicians' efficiency and productivity daily.
• Minimize idle time for Technicians by directing workflow.
• Conduct weekly group reviews and document actions per Porsche Service Dealer Review (PSDR).
• Hold monthly individual meetings to set and review targets.
• Act as the first contact for technical customer issues, ensuring efficient resolutions.
• Oversee repeat customer visits and resolve trends.
• Ensure compliance with recall campaign policies.
• Maximize service marketing campaigns and coordinate with PCMS.
• Maintain workshop equipment, including the PIWIS tester.
• Manage vehicle quality checks and road tests per Porsche standards.
• Control the etag system and report concerns to the Aftersales Manager.
• Stay updated on FCA Compliance and Retail Internal Control System (RICS) requirements.

Minimum Qualifications:

• Proven experience in service team management.
• Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service.
• Valid UK Driver’s License.
• Excellent knowledge/understanding of the motor industry.
• Proven track record of achieving operational targets.

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Basic Salary of up to £45,000 per annum, depending on experience.
• Annual bonus with an OTE of 35% per annum.
• Option of a VW Group Vehicle – ECOS scheme.
• 33 days holiday per year, with extra days for long service.
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
• Dedicated mental health champions.
• Employee representative body - your voice at work.
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
• Life Assurance.
• DC Pension Scheme.
• Employee Assistance Program - support and advice on issues impacting your wellbeing.