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For Companies At a Glance
- Tasks: Manage customer orders and ensure top-notch service levels daily.
- Company: Join a growing company in Leicester with a focus on career development.
- Benefits: Enjoy flexible hours, free parking, and regular salary reviews.
- Why this job: Be part of a supportive team that values your growth and offers a dynamic work environment.
- Qualifications: Experience in processing orders and strong communication skills are essential.
- Other info: Office Angels promotes equal opportunities and values diversity.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for an experienced Administrator to work in Leicester as part of a small team where career development is available for the right candidate. Our client can offer flexibility with hours, either 9am - 5.30pm or 8am - 4.30pm.
As the Administrator, we are looking for the following:
- To drive the standard in customer service levels through the efficiency of the administration function.
- To take ownership and responsibility for managing the effective administration of processes and procedures for the supply of our products to major retail customers.
- To maximise the level of service within the business to provide exemplary service levels to customers.
Your key responsibilities are listed below:
- Ensure efficient processing of customer orders.
- Manage the high service level expectations of our customers to their satisfaction.
- In conjunction with the Account Manager, manage cordial relationships with staff in customers' designated departments.
- Ensure customer enquiries and queries are dealt with accurately, effectively, and within reasonable time frames.
- Liaise with our internal departments to ensure the process is achieving the required customer service level standard.
- Assist and support the Account Managers in the management of the customer business and relationship.
- Maintain a pivotal role in the supply chain as the stock provider for major customers.
To be successful as the Administrator, you must have processed orders before, be a self-manager of multiple resources, and be able to draw on experience in handling diverse tasks throughout the process. You should be a good communicator at all levels through all mediums, written, verbal, and face to face. An excellent manager of processes with attention to detail and a strong analytical approach is essential.
Once successful in the role of Administrator, you will receive the following benefits: free parking, career development, flexible working hours, yearly salary reviews, regular performance reviews, and holidays.
Administrator - LE2 employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - LE2
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their supply chain and customer service expectations will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your experience in processing orders and managing customer relationships. Be ready to share specific examples of how you've successfully handled customer queries and maintained high service levels in previous roles.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of instances where you've managed multiple tasks effectively, as this will show your ability to handle the diverse responsibilities of the Administrator role.
✨Tip Number 4
Practice your communication skills. Since the role requires effective interaction with various stakeholders, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
We think you need these skills to ace Administrator - LE2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description, such as 'efficient processing of customer orders' and 'managing relationships with customers', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention specific examples of how you've successfully managed customer enquiries or improved service levels in previous roles.
Highlight Relevant Skills: In your application, emphasise your ability to manage multiple tasks and your analytical approach. Discuss any experience you have with order processing and how it relates to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Administrator role.
How to prepare for a job interview at Office Angels
✨Showcase Your Order Processing Experience
Make sure to highlight your previous experience with processing orders during the interview. Be prepared to discuss specific examples of how you managed customer orders efficiently and any challenges you overcame.
✨Demonstrate Strong Communication Skills
As an Administrator, effective communication is key. Practice articulating your thoughts clearly and confidently, whether it's in written form or during verbal discussions. Consider preparing examples of how you've successfully communicated with customers and colleagues in the past.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in administration, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your meticulousness led to improved processes or customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple tasks. Think of scenarios where you had to manage competing priorities or resolve customer queries effectively, and be ready to explain your thought process.
