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For Companies At a Glance
- Tasks: Lead a team of up to 10 in delivering exceptional customer service.
- Company: Join a leading services provider in the Equipment Hire sector.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on excellence and customer satisfaction.
- Qualifications: Experience in team leadership and a passion for customer service required.
- Other info: This role is based in Basildon with a focus on KPI management.
The predicted salary is between 30000 - 32000 £ per year.
CCR is proud to be supporting a services provider relating to Equipment Hire within their specialist sector. Hiring for a Customer Service Team Leader (Call Centre Team Leader) managing a team of up to 10.
This person will have a focus on personnel management, setting and monitoring of KPI's, and ensuring SLA agreements are met.
Customer Service Team Leader employer: CCR RECRUITMENT SERVICES LTD
Contact Detail:
CCR RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding how these metrics are measured and what they mean will help you demonstrate your ability to manage a team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your capability as a Customer Service Team Leader.
✨Tip Number 3
Research the company’s values and mission statement. Aligning your personal values with those of the company can make a strong impression during interviews, showing that you're not just looking for any job, but that you genuinely want to contribute to their success.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in interviews and help you tailor your responses to what they value most.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Customer Service Team Leader. Focus on personnel management, KPI setting, and SLA agreements, as these are key aspects of the role.
Tailor Your CV: Highlight your relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team, meet KPIs, and ensure service level agreements are met.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention how your skills align with the company's needs and express your enthusiasm for the opportunity to lead a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCR RECRUITMENT SERVICES LTD
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to personnel management and how you set and monitored KPIs.
✨Understand SLA Agreements
Familiarise yourself with Service Level Agreements (SLAs) relevant to the role. Be ready to discuss how you have ensured compliance with SLAs in previous positions and how you would approach this in the new role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges a Customer Service Team Leader might face and how you would handle them effectively.
✨Research the Company and Sector
Do your homework on the company and the equipment hire sector. Understanding their services and market position will help you tailor your responses and show genuine interest in the role.
