Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Field Retentions Engineer, you'll service alarms and retain customer accounts with expert advice.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and 29 days holiday plus more!
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Strong communication skills and a clean driving licence are essential; experience in engineering or sales preferred.
- Other info: Diversity is celebrated here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 20400 - 30000 £ per year.
Salary potential: £50,000 per annum (OTE)
Location: Milton Keynes & surrounding areas
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to £50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on first time fix solutions
- Providing a detailed, informed walk-through of the Verisure Alarm system
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise
- Managing stock materials and company vehicle maintenance in line with schedules
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities
- PerkBox - discounts at local restaurants, attractions, and retail outlets
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field Retentions Engineer employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Retentions Engineer
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding the technical aspects of their security systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with escalated complaints and retaining customers, showcasing your ability to handle difficult situations with empathy and professionalism will set you apart.
✨Tip Number 3
Prepare examples from your past experience that highlight your problem-solving skills. Being able to discuss specific instances where you've successfully resolved issues or improved customer satisfaction will be beneficial.
✨Tip Number 4
Network with current or former employees of Verisure if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Field Retentions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering, technical support, or customer retention. Emphasise any previous roles where you dealt with customer complaints or provided technical assistance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to resolve issues effectively. Mention your manual driving licence and how it aligns with the role's requirements.
Showcase Communication Skills: Since strong English communication skills are essential, consider including examples of how you've successfully communicated with customers in past roles. This could be through resolving complaints or providing technical guidance.
Highlight Relevant Achievements: If you have specific achievements related to sales targets or customer satisfaction, make sure to include these in your application. Quantifying your successes can make a strong impression on the hiring team.
How to prepare for a job interview at Verisure
✨Understand the Company and Its Values
Before your interview, take some time to research Verisure. Understand their mission of providing peace of mind through security solutions and how they value customer relationships. This will help you align your answers with their core values.
✨Showcase Your Communication Skills
As a Field Retentions Engineer, strong communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to keep conversations going and build rapport with clients.
✨Prepare for Technical Questions
Since the role involves servicing security systems, be ready to discuss your technical knowledge and experience. Brush up on common troubleshooting techniques and be prepared to explain how you would handle specific scenarios related to alarm systems.
✨Demonstrate Customer-Centric Thinking
Verisure places a strong emphasis on customer satisfaction. Think of instances where you went above and beyond to improve a customer's experience. Be ready to discuss how you would identify and address reasons why a customer might consider leaving.
