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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and ensure excellent customer service.
- Company: Join Johnstone's Decorating Centre, a global leader in the decorating industry.
- Benefits: Enjoy a competitive salary, bonus scheme, health care packages, and staff discounts.
- Why this job: Be part of a friendly team with great work-life balance and growth opportunities.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Work hours include weekends off, promoting a healthy work-life balance.
The predicted salary is between 30000 - 42000 £ per year.
As a Store Operations Manager within our Johnstone's Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.
Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.
What we can offer:
- Excellent starting salary
- Fantastic bonus scheme up to 20%
- Work for a friendly, inclusive and supportive team
- Great work life balance - our stores are closed Saturday afternoon & Sundays
- Generous health care packages and staff discounts
- Work for a global organization that offers development and progression opportunities
Key Responsibilities:
- Achieving expected sales and profit targets within store to ensure Company profitability.
- Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners.
- Providing training to all new and existing colleagues and coaching where necessary.
- Working with Operational Managers to control resources in line with budgeted costs.
- Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
- Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
- Ensuring that Health & Safety standards are maintained at all times.
- Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.
Qualifications:
- Previous experience in a customer facing environment delivering on direct sales.
- Strong leadership, mentoring and motivational skills with previous supervisory experience.
- Demonstrates the ability to stay calm and composed when dealing with difficult situations.
- Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Store Operations Manager employer: PPG
Contact Detail:
PPG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Manager
✨Tip Number 1
Familiarise yourself with the Johnstone's Decorating Centre brand and its products. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved sales performance.
✨Tip Number 3
Research common challenges faced in retail operations, especially in customer service. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Johnstone's Decorating Centre if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the hiring process.
We think you need these skills to ace Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales management. Use specific examples that demonstrate your leadership skills and ability to achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your previous experiences align with the responsibilities of a Store Operations Manager and express your enthusiasm for contributing to the team.
Highlight Key Skills: In your application, emphasise your strong leadership, mentoring, and motivational skills. Provide examples of how you've successfully managed teams and handled challenging situations in the past.
Showcase Your Customer Focus: Demonstrate your commitment to outstanding customer service in your application. Share specific instances where you went above and beyond to ensure customer satisfaction, as this is crucial for the role.
How to prepare for a job interview at PPG
✨Showcase Your Leadership Skills
As a Store Operations Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and mentored your team in the past. Use specific examples to illustrate your ability to manage and inspire others.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share examples of how you've provided outstanding service in previous positions. Highlight any strategies you've implemented to enhance customer satisfaction and how you handle difficult situations with grace.
✨Understand Sales and Profit Targets
Familiarise yourself with sales metrics and how they impact store operations. Be ready to discuss how you've previously achieved or exceeded sales targets and what strategies you used to drive profitability in your past roles.
✨Prepare for Operational Questions
Expect questions about managing resources, budgeting, and compliance with company policies. Think about your experience with operational management and be ready to explain how you ensure efficiency and adherence to standards in a retail environment.
