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- Tasks: Join our team as an Account Manager, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions globally.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: Experience in call centres is a plus; strong communication and problem-solving skills are essential.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week, Monday to Friday between 9am until 5:30pm.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service.
We are currently hiring Account Managers to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Account Manager employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what the company offers will not only help you in conversations but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice handling high-level complaints. Since the role involves dealing with escalated issues, role-playing scenarios with friends or family can help you develop your problem-solving skills and boost your confidence.
✨Tip Number 3
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Showcase your customer service passion. During any interactions, whether it's a phone call or an interview, make sure to convey your enthusiasm for providing excellent customer experiences, as this aligns with Verisure's core values.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like complaint handling, communication, and multitasking, as these are essential for the Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build long-term relationships. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office and any other relevant software. Also, mention your experience in dealing with high-level complaints and your ability to work effectively in a team.
Show Enthusiasm for the Role: Express your eagerness to join Verisure and contribute to their mission of providing peace of mind to customers. Highlight your willingness to learn and adapt in a dynamic environment, which aligns with the company's values.
How to prepare for a job interview at Verisure
✨Research the Company
Before your interview, take some time to learn about Verisure and its mission. Understanding their values and services will help you align your answers with what they are looking for in an Account Manager.
✨Prepare for Common Questions
Anticipate questions related to customer service and complaint handling, as these are crucial for the role. Think of specific examples from your past experiences that demonstrate your skills in these areas.
✨Showcase Your Communication Skills
As an Account Manager, excellent communication is key. During the interview, practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This shows your engagement and willingness to understand.
✨Demonstrate Your Passion for Customer Service
Verisure values a customer-oriented approach. Be prepared to discuss why providing exceptional customer service is important to you and how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
