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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, a top retailer in automotive and cycling products, dedicated to customer satisfaction.
- Benefits: Enjoy up to 25% discount, performance bonuses, life assurance, and more perks.
- Why this job: Be part of a passionate team, develop your skills, and progress in a supportive environment.
- Qualifications: Experience in supervising teams and delivering great customer service is essential; technical knowledge is a plus.
- Other info: Flexible part-time hours with a bi-weekly rota; training provided for personal development.
The predicted salary is between 24000 - 36000 £ per year.
This is a permanent part time position based in our Woking store. Core hours are 30 per week and will require working the following shifts on a bi-weekly rota basis:
- Week A:
- Saturday 11am - 6pm
- Monday 12pm - 6pm
- Wednesday 8am - 2.30pm
- Thursday 8am - 3pm
- Friday 1pm - 8pm
- Sunday 10am - 5pm
- Monday 8am - 2pm
- Tuesday 2pm - 8pm
- Wednesday 12pm - 6pm
- Friday 8am - 4pm
A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.
Our Department Supervisors are at the heart of our in-store services offer. Obsessed with delivering the very best customer service, with a passion for our products and services, a Department Supervisor ensures the team wows every Halfords customer. This role is responsible for the day to day running of a department, supervising and coaching others to ensure we deliver market leading standards to our customers.
Supporting the store management team with maximising our services offer and with floor leadership, you’ll ensure the delivery of exceptional standards across the store, to provide a great journey for our customer. A key holder when required you will adhere to all in store security and stock loss procedures.
To be successful in this role you will need:
- Experience of supervising or leading a small team/department
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines whilst maintaining a good standard of work
- Experience in effective prioritisation
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
- The ability to engage and communicate with all types of customers and colleagues
- A planned and organised approach
- A proactive approach to helping customers and colleagues
As well as holiday and contributory pension, you can expect to enjoy:
- Colleague discount of up to 25% across the Group
- Performance related bonus
- Life assurance
- Uniform
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.
Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Understanding the range of items we offer, especially in motoring and cycling, will help you engage with customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've supervised or coached a team. Be ready to share specific examples of how you motivated others and achieved great results together.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with our commitment to delivering exceptional experiences.
✨Tip Number 4
Be proactive in your application by reaching out to current employees or visiting the store. This will give you insights into the team culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising or leading a team, as well as any customer service roles you've held. Use specific examples that demonstrate your ability to deliver exceptional service and achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the products and services offered by Halfords. Mention your commitment to customer satisfaction and how your previous experiences align with the responsibilities of a Department Supervisor.
Showcase Your Skills: Emphasise your skills in coaching and training others, as well as your ability to work under tight deadlines. Provide examples of how you've successfully prioritised tasks in previous roles to meet business objectives.
Highlight Your Development Mindset: Mention your willingness to learn and develop, especially regarding technical knowledge in motoring or cycling. This shows that you are proactive about your own growth and can adapt to the training provided by Halfords.
How to prepare for a job interview at Halfords
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of the company.
✨Demonstrate Leadership Skills
As a Department Supervisor, you'll be expected to lead a team. Prepare to discuss your previous experience in supervising or coaching others. Highlight any successful outcomes from your leadership that resulted in improved team performance or customer satisfaction.
✨Be Prepared to Discuss Technical Knowledge
While technical knowledge isn't essential, showing a willingness to learn about motoring or cycling can set you apart. Brush up on basic concepts related to the products sold at Halfords and express your eagerness to undergo any necessary training.
✨Exhibit Organisational Skills
The role requires effective prioritisation and organisation. Be ready to share how you manage your time and tasks, especially under tight deadlines. Use examples that demonstrate your ability to maintain high standards while juggling multiple responsibilities.
