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- Tasks: Lead HR operations, ensuring compliance and enhancing employee experience.
- Company: Join CSG, the UK's largest local authority-owned trading company with global reach.
- Benefits: Enjoy 25 days leave, birthday off, discounts, life assurance, and health cash plan.
- Why this job: Be a key player in shaping employee relations and driving strategic HR initiatives.
- Qualifications: CIPD Level 7 required; strong HR leadership and employment law knowledge essential.
- Other info: Exciting growth phase at CSG with opportunities for innovation and impact.
The predicted salary is between 48000 - 72000 £ per year.
Role: HR Operations Manager
Salary: £60,000 per annum
Location: Kings Hill /Hybrid Working
Commercial Services Group (CSG) is thrilled to announce an exceptional opportunity for a dedicated and dynamic HR Operations Manager to join our central People, Culture, and Communications (PCC) team. This key leadership role is ideal for an experienced HR professional with a passion for employee relations, HR policy, HR Systems and process excellence.
As the HR Operations Manager, you will play a vital role in leading our People Partner function, ensuring the smooth operation of all aspects related to employee relations, HR compliance, policies, and processes. Reporting to the Associate Director of People, you will work closely with senior leadership to drive Group alignment on people-focused activities, championing initiatives that elevate the employee experience across CSG.
Key Responsibilities:
- Ensure HR Policy Compliance: Promote fair and consistent treatment of employees by maintaining and developing policies aligned with best practices and legal updates. Act as the expert and escalation point for employee relations issues.
- Analyse Cases to Drive Improvement: Dive deep into employee relations cases to uncover underlying causes and recommend improvements based on data insights.
- Optimise HR Processes: Develop and regularly refine HR processes to enhance efficiency and employee experience, focusing on data-driven, streamlined solutions.
- Coach and Lead People Partners: Guide People Partners’ development with effective management and oversee all employee relations cases.
- Collaborate with key suppliers: Serve as a key contact with suppliers who support our people team with payroll and HR services.
- Lead Strategic Operational HR Projects: Provide structure and oversight for HR change initiatives, including acquisitions, restructures, and Group-wide projects.
- Leverage Data for Decision-Making: Use data insights for informed decision-making and role modelling this to the wider PCC team.
- Champion Group Strategy: Strengthen our unified Group approach by promoting a consistent and fair employee experience across all 28 of our businesses.
What We Offer :
- 25 days of annual leave, plus bank holidays
- An additional day off for your birthday to celebrate as you wish
- Access to a generous discount scheme, including retail and gym memberships
- Life assurance coverage
- Health cash plan initiative
Requirements:
- Level 7 CIPD is essential.
- Proven track record of extensive leadership within a Senior HR role, ideally in a multi brand organisation.
- Excellent and up to date employment law knowledge, strong attention to detail, particularly in conducting due diligence and identifying potential risks.
- Skilled in coaching and developing teams to maximise individual and collective potential.
- Working knowledge and experience of HR Information Systems and reporting tools.
- Stakeholder management, ability to build relationships across a complex organisation and teams.
About Commercial Services Group
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 28 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
Human Resources Operations Manager employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Human Resources Operations Manager
✨Tip Number 1
Familiarize yourself with the latest HR policies and employment laws relevant to the UK. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and best practices.
✨Tip Number 2
Highlight your experience in leading HR teams and managing employee relations cases. Be prepared to discuss specific examples where you've successfully resolved issues or improved processes, as this will showcase your leadership skills.
✨Tip Number 3
Network with professionals in the HR field, especially those who have experience in multi-brand organizations. This can provide valuable insights into the role and may even lead to referrals within CSG.
✨Tip Number 4
Prepare to discuss how you leverage data for decision-making in HR. Being able to articulate your approach to using data insights to drive improvements will set you apart as a candidate who aligns with CSG's focus on data-driven solutions.
We think you need these skills to ace Human Resources Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in HR operations, employee relations, and policy compliance. Use specific examples that demonstrate your leadership skills and your ability to drive improvements in HR processes.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for HR and your understanding of the role. Mention how your background aligns with the key responsibilities outlined in the job description, particularly your experience with HR systems and stakeholder management.
Highlight Relevant Qualifications: Clearly state your Level 7 CIPD qualification and any other relevant certifications. Emphasize your knowledge of employment law and your track record in leading HR teams, as these are crucial for the role.
Showcase Data-Driven Decision Making: Include examples in your application that illustrate how you have used data insights to inform HR decisions. This will demonstrate your analytical skills and your ability to optimize HR processes effectively.
How to prepare for a job interview at Commercial Services Group
✨Showcase Your HR Expertise
Be prepared to discuss your extensive experience in HR, particularly in employee relations and policy compliance. Highlight specific examples where you've successfully navigated complex HR issues or implemented effective policies.
✨Demonstrate Data-Driven Decision Making
Since the role emphasizes leveraging data for decision-making, come equipped with examples of how you've used data insights to drive improvements in HR processes or employee relations. This will show your analytical skills and strategic thinking.
✨Emphasize Leadership and Coaching Skills
As a key part of the role involves coaching People Partners, be ready to share your leadership philosophy and experiences. Discuss how you've developed teams and maximized their potential in previous roles.
✨Understand CSG's Vision and Values
Research Commercial Services Group and understand their mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of enhancing the employee experience across the organization.
