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- Tasks: Join a dynamic team as a Service Administrator, supporting a key transition project.
- Company: Work with a leading global organisation based in Thame, making a real impact.
- Benefits: Enjoy 26 days holiday, free parking, and a pension scheme after 3 months.
- Why this job: Gain valuable experience in a fast-paced environment with a focus on innovation.
- Qualifications: Customer-facing experience, excellent communication skills, and familiarity with ERP/CRM systems preferred.
- Other info: Immediate start available for motivated candidates ready to make a difference.
Exciting Opportunity Alert! Service Administrator Needed for a Global Company in Thame – Immediate Start!
Are you ready to dive into an exciting new role and make an impact? We’re thrilled to be working with a leading division of a global organization based in Thame. They’re seeking a dynamic Service Administrator to join them on a temporary basis and play a crucial part in supporting a key transition project. If you're available immediately and eager to bring your expertise to a fast-paced environment, this role is for you!
About the Role
This is not your average admin job! This position offers a unique chance to contribute to a team that’s implementing a cutting-edge Service Contract administration and scheduling system. If you have experience with ERP or CRM systems, your skills will be highly valued. You’ll be providing top-notch customer support, handling service requests, processing quotes, and much more – ensuring a seamless transition for both the company and its clients.
Key Responsibilities
- Act as the first point of contact for customer queries, delivering a top-tier support experience.
- Coordinate customer feedback emails and compile service reports.
- Ensure service reports are reviewed and further actions are taken where necessary.
- Generate and manage quotes, maintaining an organized quote log.
- Resolve issues with credit control to keep accounts up-to-date.
- Validate and update contract details within SME/CRM systems.
What You’ll Bring
- Experience in a customer-facing role with stellar communication skills.
- Excellent attention to detail and computer literacy, especially with Google Workspace (Gmail, Docs, Sheets).
- Experience with ERP/CRM system implementations will make you stand out!
Why This Role?
- Competitive Salary: £26-30K pro rata, with the top salary available for candidates with 3+ years’ experience.
- Benefits: 26 days holiday pro rata, plus Bank Holidays, and a workplace pension scheme after 3 months.
- Convenient Location: Enjoy free parking right outside the office!
This is a unique opportunity to gain valuable experience with a respected global company while sharpening your skills. Don’t miss your chance – apply now and jump into a role that’s both challenging and rewarding!
As an Employer and Recruiter, we champion equality, diversity and inclusion and embrace the uniqueness of each and every one of our employees, permanent candidates and temporary workers.
Service Administrator employer: Wise Employment
Contact Detail:
Wise Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific ERP or CRM systems mentioned in the job description. If you have experience with similar systems, be ready to discuss how your skills can transfer to this role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for customer queries, think of examples from your past experiences where you provided exceptional support and resolved issues effectively.
✨Tip Number 3
Prepare to demonstrate your attention to detail. You might be asked about how you ensure accuracy in your work, especially when generating quotes or managing service reports, so have some concrete examples ready.
✨Tip Number 4
Research the company and its values. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during any discussions and show that you're a good cultural fit.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and any familiarity with ERP or CRM systems. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the responsibilities listed, such as your attention to detail and communication skills.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided customer support or managed service requests. Include examples of how you resolved issues or improved processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Wise Employment
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be the first point of contact for customer queries. Be prepared to discuss your previous experiences in customer-facing roles and how you handled challenging situations. Highlight specific examples that demonstrate your stellar communication skills.
✨Familiarise Yourself with ERP/CRM Systems
Since experience with ERP or CRM systems is highly valued for this role, make sure to brush up on any relevant systems you've used in the past. Be ready to explain how you contributed to their implementation or usage in previous jobs.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail, especially when managing quotes and service reports. Prepare to discuss how you ensure accuracy in your work and provide examples of how your attention to detail has positively impacted your previous roles.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the transition project and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
