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For Companies At a Glance
- Tasks: Support customers with onboarding and resolve queries about accountancy software.
- Company: Join a global SaaS company known for innovative accountancy solutions.
- Benefits: Enjoy a long contract, free breakfast, and comprehensive product training.
- Why this job: Gain valuable experience in a dynamic environment while helping customers succeed.
- Qualifications: Part qualified Accountant with customer engagement experience and software knowledge.
- Other info: Work 3 days a week in the vibrant heart of London.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a part qualified Accountant for a customer support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 3 days a week in the office.
Skills
- Accountancy qualifications - ACCA, AAT
- Background in Accountancy practice, bookkeeping or part qualified accountant.
- Experience in engaging with customers via outbound calls and emails.
- Experience delivering software-based product onboarding or training (e.g. Xero, Quickbooks, Sage).
- Ability and desire to learn while staying up to date with the appropriate software solutions.
Duties
- Providing customer support including onboarding partner, strategy and training.
- Be the first point of contact to resolve challenging customer queries.
- Hold consultative conversations and use questioning skills to uncover customer pain points.
- Able to build urgency in customers to activate and use their subscriptions.
Benefits
- Long contract
- Product Training
- Free Breakfast
Contact Detail:
EF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accountant - Software Support
✨Tip Number 1
Familiarise yourself with the specific accountancy software products mentioned in the job description, such as Xero, Quickbooks, and Sage. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to learning and adapting to the role.
✨Tip Number 2
Practice your customer engagement skills by simulating consultative conversations. This could involve role-playing scenarios where you uncover customer pain points and provide solutions. Being able to showcase your ability to connect with customers will set you apart during the interview process.
✨Tip Number 3
Stay updated on the latest trends in accountancy and SaaS solutions. This knowledge will not only help you answer questions more effectively but also show your potential employer that you are proactive and genuinely interested in the industry.
✨Tip Number 4
Prepare to discuss your previous experiences in accountancy practice or bookkeeping during the interview. Highlight specific examples where you successfully resolved customer queries or provided training, as this will illustrate your capability for the role and your readiness to contribute from day one.
We think you need these skills to ace Accountant - Software Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your accountancy qualifications, such as ACCA or AAT. Emphasise any relevant experience in accountancy practice or bookkeeping, and showcase your customer engagement skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Software Support role specifically. Mention your experience with software like Xero, Quickbooks, or Sage, and how you can contribute to customer onboarding and support.
Showcase Communication Skills: Since the role involves engaging with customers via calls and emails, highlight your communication skills. Provide examples of how you've successfully resolved customer queries or delivered training in the past.
Demonstrate Willingness to Learn: Express your eagerness to stay updated with software solutions. Mention any recent training or courses you've taken related to accountancy software, showing that you're proactive about your professional development.
How to prepare for a job interview at EF Recruitment
✨Showcase Your Accountancy Knowledge
Make sure to highlight your accountancy qualifications, such as ACCA or AAT, during the interview. Be prepared to discuss how your background in accountancy practice or bookkeeping can contribute to the role.
✨Demonstrate Customer Engagement Skills
Since the role involves engaging with customers, share examples of your experience with outbound calls and emails. Discuss how you've successfully resolved customer queries in the past to show your ability to handle challenging situations.
✨Familiarise Yourself with Relevant Software
Research the software products mentioned in the job description, like Xero, Quickbooks, and Sage. Being knowledgeable about these tools will not only impress the interviewers but also demonstrate your willingness to learn and adapt.
✨Practice Consultative Conversations
Prepare for the interview by practising how to hold consultative conversations. Think about how you would uncover customer pain points and build urgency for them to activate their subscriptions, as this is a key part of the role.
