Accountant - Software Support

Our client is a global SaaS type company with a range of accountancy software products within the B2B and B2C marketplace. They are now seeking a part qualified Accountant for a customer support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 3 days a week in the office.\\nSkills\\n * Accountancy qualifications – ACCA , AAT\\n * Background in Accountancy practice , bookkeeping or part qualified accountant.\\n * Experience in engaging with customers via outbound calls and emails,\\n * Experience delivering software-based product onboarding or training.

E.g. Xero, Quickbooks, Sage.\\n * Ability and desire to learn while staying up to date with the appropriate software solutions.\\nDuties\\n * Providing customer support including onboarding partner, strategy and training.\\n * Be the first point of contact to resolve challenging customer queries.\\n * Hold consultative conversations and use questioning skills to uncover customer pain points.\\n * Able to build urgency in customers to activate and use their subscriptions.\\nBenefits\\n• Long contract\\n• Product Training\\n• Free Breakfast