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- Tasks: Help customers with billing queries over the phone and provide excellent support.
- Company: Join a dynamic team focused on tech solutions and customer satisfaction.
- Benefits: Enjoy full training, a supportive environment, and opportunities for growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: No specific experience needed; just bring your helpful attitude and communication skills.
- Other info: Candidates must be based in South Yorkshire.
Are you someone who enjoys solving problems? Perhaps you have a passion for gaming or enjoy tinkering with technology? If so, you already have transferable skills that could help you thrive in a Customer Service Billing Support role. This role involves speaking with customers over the phone, assisting with a range of billing-related queries. Whether it’s a straightforward question or something that requires more time and ownership, you’ll be there to support customers every step of the way.
No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
CANDIDATE REQUIREMENTS- Living in Barnsley, Doncaster, Rotherham, Sheffield or South Yorkshire.
- Ability to work collaboratively in a team environment.
- Problem-solving skills and a proactive approach to identifying potential security issues.
- Good communication skills to effectively document and report security findings.
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
Tech Customer Service Advisor employer: Back 2 Work Complete Training
Contact Detail:
Back 2 Work Complete Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common billing issues and solutions in the tech industry. This knowledge will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology or gaming with friends or family. Being able to explain complex concepts in simple terms is crucial for a customer service role.
✨Tip Number 3
Showcase your ability to work collaboratively by sharing examples of teamwork from previous experiences. Highlighting your interpersonal skills can set you apart as a candidate who thrives in a team environment.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Understanding our mission will help you convey your enthusiasm for the role and how you can contribute to our team.
We think you need these skills to ace Tech Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your problem-solving skills and any experience you have with technology or gaming. Even if you don't have direct customer service experience, showcase how your transferable skills can benefit the role.
Tailor Your CV: Customise your CV to reflect the requirements of the Tech Customer Service Advisor position. Include examples of teamwork, communication, and any situations where you've successfully resolved issues.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention your passion for technology and your ability to remain calm under pressure, as these traits are essential for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Back 2 Work Complete Training
✨Show Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved problems, especially in a tech or customer service context. This will demonstrate your ability to handle the types of queries you might face in the role.
✨Highlight Your Communication Skills
Since the role involves speaking with customers over the phone, practice clear and concise communication. Be ready to explain how you've effectively communicated in past roles, particularly in challenging situations.
✨Demonstrate Team Collaboration
Think of instances where you've worked well in a team. Share how you contributed to group success and how you can bring that collaborative spirit to the new role.
✨Express Your Passion for Technology
If you have a passion for gaming or technology, make sure to mention it! This can help you connect with the interviewers and show that you're genuinely interested in the field.
