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For Companies At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients in a dynamic environment.
- Company: Join a growing managed service provider that values expertise and customer focus.
- Benefits: Enjoy hands-on training, long-term development, and exposure to diverse technologies.
- Why this job: This role offers varied tasks, a collaborative culture, and the chance to work with senior engineers.
- Qualifications: 1-2 years in service desk or technical support, strong troubleshooting skills, and knowledge of Microsoft products.
- Other info: Office-based role in Hemel Hempstead with opportunities for project delivery.
This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you’ll provide first-line technical support to a wide range of clients, resolving issues remotely across Microsoft environments. You’ll be based long-term at the company’s Hemel office. The role combines day-to-day troubleshooting with opportunities to work on project delivery alongside senior engineers.
What’s on offer:
- You’ll join a collaborative team in a company that values practical expertise and customer focus over rigid, one-size-fits-all support.
- The business supports over 275 UK organisations and continues to grow through strategic acquisitions.
- In return, you’ll benefit from hands-on training, long-term development, and exposure to a broad range of technologies across diverse client environments.
What we’re looking for:
- 1–2 years’ experience in a service desk or technical support role, ideally within an MSP environment.
- Strong troubleshooting and customer service skills.
- Good knowledge of Microsoft 365, Windows 10+, and Windows Server 2012+.
- Experience with Active Directory/Entra, Microsoft Intune, SharePoint Online, and Teams.
- Have an understanding of networking principles and troubleshooting.
- Ability to prioritise tasks and manage workload in a ticketed environment.
- Excellent communication and documentation skills.
- Logical, methodical approach with strong attention to detail.
If you’re looking for a varied support role with long-term development in a growing, people-focused IT business, we’d love to hear from you.
Service Desk Engineer employer: Reboot Recruit Ltd
Contact Detail:
Reboot Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Having hands-on experience or even personal projects that showcase your skills with these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially in a service desk context. Prepare to discuss real-life scenarios where you've successfully resolved technical issues, as this will demonstrate your practical expertise and problem-solving abilities.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to demonstrate your ability to communicate effectively with clients who may not have a technical background.
✨Tip Number 4
Research the company culture and values of the managed service provider. Be prepared to discuss how your own values align with theirs, particularly around customer focus and collaboration, as this can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk or technical support roles. Emphasise your troubleshooting skills and familiarity with Microsoft environments, particularly Microsoft 365 and Windows Server.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention specific experiences where you successfully resolved technical issues and how you can contribute to the team at the managed service provider.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Active Directory, Microsoft Intune, and networking principles. Use examples to demonstrate your ability to manage tasks in a ticketed environment and your strong communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer role.
How to prepare for a job interview at Reboot Recruit Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365, Windows 10+, and Windows Server during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves first-line support, emphasise your customer service skills. Share examples of how you've effectively communicated with clients and resolved their issues, showcasing your ability to remain calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios where you might need to troubleshoot a technical issue. Think through your logical approach and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or the types of projects you might work on. This demonstrates your enthusiasm and commitment to the position.
