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For Companies At a Glance
- Tasks: Support customers and staff with queries, organise deliveries, and handle complaints.
- Company: Join a leading high street furniture retailer known for its customer focus.
- Benefits: Enjoy a temp-to-perm role, fixed shifts, and full training in a supportive team.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: IT literate, excellent communication skills, and problem-solving abilities required.
- Other info: Flexible weekend shifts and access to transport needed for this location.
Capital Recruitment is hiring Customer Service Advisors on behalf of a leading high street furniture retailer. This is a great opportunity for motivated individuals looking to join a busy, customer-focused team within a well-established brand.
About the Role
As a Customer Service Advisor, you'll be supporting both customers and internal staff with day-to-day queries and operational support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key responsibilities include:
- Organising and rebooking deliveries with customers and the logistics team.
- Cancelling deliveries and updating systems accordingly.
- Handling inbound and outbound calls from customers, stores, and drivers.
- Dealing with customer complaints, product queries, and delivery issues promptly and professionally.
- Assisting delivery drivers by providing step-by-step instructions on how to dismantle or manoeuvre furniture into homes, using the information available on the internal system.
- Updating and maintaining accurate records using internal systems and spreadsheets.
Ideal candidates will:
- Be IT literate and comfortable using systems and Excel-based spreadsheets.
- Have excellent spoken and written English, with clear communication skills.
- Be confident resolving issues, thinking on their feet, and supporting both customers and drivers.
- Be flexible to work weekends on a rota basis.
- Have access to their own transport (public transport is not available for this location).
What You’ll Get
- Temp-to-perm opportunity after 12 weeks.
- Full training and support from experienced team members.
- Fixed 4-on / 4-off shift pattern, ideal for maintaining work-life balance.
- The chance to work with a well-known high street furniture retailer.
- Friendly and supportive team environment with excellent facilities.
- There are also opportunities for fixed shifts Sunday to Thursday or Tuesday to Saturday weekly.
Customer Service Advisor employer: Capital Recruitment Group
Contact Detail:
Capital Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the furniture retailer's products and services. Understanding their offerings will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when handling customer calls and complaints.
✨Tip Number 3
Brush up on your IT skills, especially with Excel and other systems. Being comfortable with technology will not only make your job easier but also show potential employers that you're ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations. Think of examples from your past experiences where you've successfully resolved issues or managed multiple tasks at once, as this will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, ability to multitask, and any experience with IT systems or Excel spreadsheets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Advisor role.
How to prepare for a job interview at Capital Recruitment Group
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to articulate clearly and listen actively during the interview. Practice common customer service scenarios to showcase how you would handle various situations.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. During the interview, share examples from your past experiences where you successfully managed several responsibilities simultaneously, especially in a fast-paced environment.
✨Familiarise Yourself with the Company
Research the furniture retailer and understand their products and services. This knowledge will not only impress the interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or delivery issues. Think of specific examples where you resolved a challenging situation and be ready to discuss your thought process.
