Customer Service Advisor

Capital Recruitment is hiring Customer Service Advisors on behalf of a leading high street furniture retailer. This is a great opportunity for motivated individuals looking to join a busy, customer-focused team within a well-established brand. About the Role As a Customer Service Advisor, you\’ll be supporting both customers and internal staff with day-to-day queries and operational support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key responsibilities include: * Organising and rebooking deliveries with customers and the logistics team. * Cancelling deliveries and updating systems accordingly. * Handling inbound and outbound calls from customers, stores, and drivers. * Dealing with customer complaints, product queries, and delivery issues promptly and professionally. * Assisting delivery drivers by providing step-by-step instructions on how to dismantle or manoeuvre furniture into homes, using the information available on the internal system. * Updating and maintaining accurate records using internal systems and spreadsheets. Ideal candidates will: * Be IT literate and comfortable using systems and Excel-based spreadsheets. * Excellent spoken and written English, with clear communication skills. * Be confident resolving issues, thinking on their feet, and supporting both customers and drivers. * Be flexible to work weekends on a rota basis. * Have access to their own transport (public transport is not available for this location). What You’ll Get * Temp-to-perm opportunity after 12 weeks. * Full training and support from experienced team members. * Fixed 4-on / 4-off shift pattern, ideal for maintaining work-life balance. * The chance to work with a well-known high street furniture retailer. * Friendly and supportive team environment with excellent facilities. * There are also opportunities for fixed shifts Sunday to Thursday or Tuesday to Saturday weekly