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- Tasks: Oversee maintenance projects, manage contractors, and ensure customer satisfaction.
- Company: Broadacres is a leading not-for-profit housing association in North Yorkshire.
- Benefits: Inclusive workplace, opportunities for growth, and a chance to make a real impact.
- Why this job: Join a dynamic team focused on innovation and exceptional service in housing.
- Qualifications: Experience in contractor management, strong communication skills, and problem-solving abilities required.
- Other info: Apply by 5th May 2025; early applications encouraged!
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Closing Date for Applications: 5th May 2025
Are you looking for an exciting challenge as a skilled and experienced Contracts Supervisor dealing with Housing Operational Repairs? Ready to make a huge impact at Broadacres and for our customers?
Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.
The Role
As our Contracts Supervisor, you will manage and monitor contractors and subcontractors to ensure the successful completion of projects within budget and on schedule. You will work closely with the Operational Repairs Manager and other teams, including the Contact Centre to ensure an efficient service is provided. You will gather and review contractor performance data to offer proactive intelligence and help improve our services continuously.
What You'll Be Doing:
- Contractor and Subcontractor Management: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
- Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
- Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
- Programme Management: Conduct regular site inspections and provide progress reports to senior management.
- Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
- Accurate Record Keeping: Maintain accurate project documentation and record keeping.
Who We're Looking For:
Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.
- Experienced Professional: Demonstrable experience of leading the Contractual relationship with Contractors and Subcontractors. Experienced in using NatFed rates to apply to the contractual relationship. Excellent working knowledge of contractor tendering and management processes, preferably in a social housing environment.
- Excellent Communicator: Strong writing and verbal communication skills, with the ability to establish and maintain positive relationships with colleagues, customers, and external organisations.
- Organised Individual: Well-developed organisational skills to manage competing priorities and projects, and strong people management skills to motivate, organise, and lead teams.
- Problem Solver: Able to analyse problems, assess solutions, and reach sound decisions. Creative thinker who can identify innovative improvements to existing systems and services.
- Data Understanding: Strong data processing skills to deliver against known performance data from multiple sources, to deliver results.
- Collaborative Worker: Ability to engage and work with colleagues to find solutions and deliver improvements.
Why Broadacres?
At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.
Our Organisation
Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: ‘to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
Contract Supervisor employer: Broadacres Housing Association
Contact Detail:
Broadacres Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Supervisor
✨Tip Number 1
Familiarise yourself with the specific requirements of the role by researching Broadacres Housing Association and their projects. Understanding their values and mission will help you align your experience with what they are looking for in a Contracts Supervisor.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with contractor management and social housing. Engaging with industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and examples of how you've improved processes in previous roles. Highlighting your ability to innovate and enhance service delivery will resonate well with the hiring team.
✨Tip Number 4
Demonstrate your communication skills during any interactions with the company. Whether it's through emails or phone calls, showing that you can effectively communicate with various stakeholders will set you apart as a candidate.
We think you need these skills to ace Contract Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, particularly in housing or construction. Use specific examples that demonstrate your ability to manage contractors and ensure compliance with safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you are passionate about the role. Mention your experience with contractor relationships and how you can contribute to Broadacres' mission of providing exceptional customer service.
Highlight Problem-Solving Skills: In your application, emphasise your problem-solving abilities. Provide examples of how you've successfully navigated challenges in previous roles, particularly in managing projects or improving processes.
Showcase Data Processing Skills: Since the role requires strong data understanding, include any relevant experience you have with data analysis or performance tracking. Mention specific tools or methods you've used to deliver results in past positions.
How to prepare for a job interview at Broadacres Housing Association
✨Know Your Contracts
Familiarise yourself with the key aspects of contract management, especially in a housing context. Be prepared to discuss your experience with contractor relationships and how you've ensured compliance with safety regulations and industry standards.
✨Showcase Your Communication Skills
As a Contract Supervisor, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with contractors, customers, and team members to ensure smooth project delivery and customer satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and projects. Share specific instances where your organisational skills led to successful project outcomes, particularly in a fast-paced environment.
✨Highlight Problem-Solving Abilities
Prepare to talk about challenges you've faced in previous roles and how you approached problem-solving. Use examples that showcase your analytical skills and ability to implement innovative improvements to processes.
