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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and support, solving problems daily.
- Company: Join Coburg Banks Limited, a supportive team focused on customer satisfaction.
- Benefits: Enjoy a £24,000 salary, no long commutes, and growth opportunities.
- Why this job: Make a real difference in customers' lives while working in a friendly environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Fast-paced role perfect for problem-solvers who thrive under pressure.
Are you a natural problem-solver with a knack for keeping customers happy? Do you know how to handle all sorts of people, from the friendly to the frustrated? If so, we want you on our team!
The Role:
As a Customer Service Advisor, you'll be the first point of contact for customers, handling everything from product queries and installations to deliveries and ongoing support. No two days are the same, and you'll need to think on your feet to provide top-notch service.
What We're Looking For:
- Previous experience in a customer service role (call centre, retail, or face-to-face)
- A bit of street smarts - you know how to handle all kinds of customers
- Strong communication skills and the ability to keep your cool under pressure
- Problem-solving skills and a 'let's get this sorted' attitude
- A team player who's also happy working independently
What's in It for You?
- £24,000 salary
- Rotherham-based - no long commutes!
- Opportunities to grow within the company
- Supportive team and a down-to-earth work environment
If you're ready to take on a fast-paced role where you can really make a difference to customers, apply today!
Customer Service Advisor employer: Coburg Banks Limited
Contact Detail:
Coburg Banks Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, from dealing with an angry customer to answering product queries. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Practice active listening and clear speaking, as these are crucial for a Customer Service Advisor. You might even role-play with a friend to simulate customer interactions.
✨Tip Number 3
Research StudySmarter and our products. Understanding what we offer will not only help you answer questions confidently but also show your genuine interest in the role and the company during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to handle difficult customers or solve problems effectively. Having specific stories ready will make it easier to illustrate your skills when asked.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you've handled customer queries, resolved issues, or provided support.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers, especially in challenging situations. This could be through specific anecdotes or achievements.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully solved problems for customers. Highlight your 'let's get this sorted' attitude and how it positively impacted customer satisfaction.
Express Teamwork and Independence: Mention experiences that showcase your ability to work well in a team as well as independently. This will demonstrate that you can adapt to different working environments.
How to prepare for a job interview at Coburg Banks Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability to handle the responsibilities of a Customer Service Advisor.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to think on your feet to solve a problem. During the interview, share these experiences to illustrate your ability to remain calm under pressure and find effective solutions quickly.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, ensuring you can convey information effectively, whether you're dealing with a friendly customer or someone who is frustrated.
✨Emphasise Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be ready to discuss how you've collaborated with others in past roles, as well as instances where you've taken initiative on your own to achieve results.
