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- Tasks: Lead a dynamic helpdesk team and resolve complex IT issues.
- Company: Join an innovative Managed Service Provider in Sheffield that values its employees.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and a profit bonus scheme.
- Why this job: Be part of a thriving business that prioritises service improvement and employee growth.
- Qualifications: Experience in an MSP environment and strong technical skills are essential.
- Other info: Immediate consideration for applicants with leadership experience.
The predicted salary is between 30000 - 35000 £ per year.
Location: Sheffield, South Yorkshire
Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working
We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are valued!
Responsibilities:
- Lead and mentor the helpdesk team, ensuring efficient issue resolution
- Act as an escalation point for complex technical issues
- Oversee daily operations of the helpdesk and maintain SLAs
- Provide hands-on technical support both remotely and onsite when required
- Manage ticketing systems and drive process improvements
- Assist with onboarding new clients and implementing IT solutions
- Maintain documentation and ensure compliance with IT policies
Requirements:
- Experience in an MSP environment is essential
- Strong knowledge of Windows Server, Microsoft 365, and Entra ID
- Experience with networking technologies (firewalls, switches, VPNs)
- Familiarity with virtualization (VMware, Hyper-V)
- Excellent problem-solving and customer service skills
- Previous experience leading or mentoring a team is a plus
If you have the technical expertise and leadership skills to excel in this role, apply now for immediate consideration and interview.
Contact Detail:
Elevate Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Team Leader
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical expertise.
✨Tip Number 2
Highlight any previous leadership or mentoring experiences you have had, even if they were informal. Be prepared to share examples of how you've successfully led a team or improved service delivery in past roles.
✨Tip Number 3
Research the company culture of the Managed Service Provider you're applying to. Understanding their values and mission can help you tailor your responses in interviews and show that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills and provide specific examples of complex issues you've resolved in the past. This will showcase your ability to handle the escalation points mentioned in the job description.
We think you need these skills to ace IT Service Desk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your technical expertise with Windows Server, Microsoft 365, and networking technologies. Use specific examples to demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and leadership. Mention how your previous experiences align with the responsibilities of the IT Service Desk Team Leader role and express your enthusiasm for contributing to the company's success.
Highlight Relevant Skills: In your application, emphasise your familiarity with virtualization technologies like VMware and Hyper-V, as well as your customer service skills. These are crucial for the role and should be clearly stated to catch the employer's attention.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a leadership position.
How to prepare for a job interview at Elevate Technology Group Ltd
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on mentoring and driving service improvements.
✨Highlight Technical Expertise
Make sure to discuss your experience with Windows Server, Microsoft 365, and networking technologies. Be ready to answer technical questions and provide insights into how you've resolved complex issues in previous roles.
✨Understand the Company Culture
Research the Managed Service Provider's values and culture. During the interview, express how your personal values align with theirs, showing that you're not just a fit for the role but also for the company.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team's dynamics, ongoing projects, and the company's future. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
