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- Tasks: Lead a dynamic Customer Service team, ensuring top-notch service and operational excellence.
- Company: Join a company that provides life-changing products globally, making a real impact.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a purpose-driven team that values empathy and connection over volume.
- Qualifications: 5+ years in customer service with leadership experience; CRM knowledge is a plus.
- Other info: We prioritise your comfort and accessibility throughout the application process.
The predicted salary is between 32000 - 35000 £ per year.
Our client is looking for a Customer Service Team Leader who can drive service excellence and support commercial growth within a company that provides life-changing products on an international scale. This role blends team leadership, cross-functional collaboration, and hands-on operational oversight. It is ideal for a detail-oriented, proactive individual who thrives in a purpose-led environment and is committed to driving continuous improvement. Given the highly personal and sensitive nature of the products, this position is best suited to someone who values empathy and connection over volume-driven service.
Customer Service Team Leader duties include:
- Lead and develop a small Customer Service team to perform all duties to the highest standard.
- Develop the Customer Service team to be outbound focused where appropriate, whilst maintaining their inbound CS responsibilities.
- Provide support to the sales team, assess future needs and data integrity, and make recommendations.
- Administrate and update Navision input (customer/product-related).
- Support in customer service team in pricing & contractual enquiries.
- Manage the upload of tender and pricing agreements.
- Management of sickness and holidays, rotas, return to work interviews, and conduct yearly appraisals.
- Oversee all processing of orders B2B and B2C and daily reconciliation.
- Daily, weekly, monthly reports (sales and performance related).
- German Navision processing and consignment management for IE customers.
- Liaising with Germany, warehouse and other departments regarding best practice, and any out of stock items.
- Fresh Chat / Feefo emails and all customer communication.
- Input into items to be stocked like new collections familiarisation with new products for B2C.
- Customer returns and management and sending of the quarterly complaint form to Germany.
- Sample requests and literature requests.
- Monitor pricing to ensure correct steps are taken to rectify any issues by the correct department.
Skills and experience required:
- 5 years minimum of related customer services experience and some people leadership.
- Has successfully redesigned, implemented processes to improve current practice and business operations.
- Creative and critical thinking, able to draw insightful business implications and impacts from the research findings.
- Experience in customer service environment working with B2B and B2C.
- Knowledge of CRM tools, Navision experience is an advantage, and proficient in MS Office (Excel including Pivot Tables, Power Point, Word).
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding the life-changing nature of what they offer will help you connect with the mission and demonstrate your empathy during interviews.
✨Tip Number 2
Highlight your leadership experience in customer service roles. Be prepared to discuss specific examples of how you've developed teams and improved processes, as this is crucial for the Customer Service Team Leader position.
✨Tip Number 3
Brush up on your knowledge of CRM tools and Navision, as these are mentioned in the job description. Being able to speak confidently about your experience with these systems will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to cross-functional collaboration. Think of examples where you've worked with sales or other departments to drive service excellence, as this role requires strong teamwork skills.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to drive service excellence and support commercial growth.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company’s mission. Emphasise your empathy and connection skills, as well as your commitment to continuous improvement.
Highlight Relevant Skills: In your application, clearly outline your experience with CRM tools and any familiarity with Navision. Mention your proficiency in MS Office, especially Excel, as these are key skills for the role.
Showcase Leadership Experience: Detail your previous leadership roles and how you have successfully developed teams. Provide examples of how you have redesigned processes to improve operations, as this is crucial for the Customer Service Team Leader position.
How to prepare for a job interview at Tate
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you developed team members and improved service standards.
✨Emphasise Empathy and Connection
Given the sensitive nature of the products, highlight your ability to connect with customers on a personal level. Share experiences where your empathy made a difference in customer interactions, showcasing your commitment to service excellence.
✨Be Prepared for Process Improvement Questions
Expect questions about your experience in redesigning and implementing processes. Come equipped with specific examples of how you've improved operations in previous roles, particularly in customer service environments.
✨Familiarise Yourself with Relevant Tools
Knowledge of CRM tools and Navision is advantageous. Brush up on these systems and be ready to discuss how you've used them in past roles, as well as your proficiency in MS Office, especially Excel.
