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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and set up hardware/software.
- Company: Join a leading technology company making waves in the IT industry.
- Benefits: Enjoy mentorship, skill development, and potential travel opportunities.
- Why this job: Gain hands-on experience in IT while working in a dynamic and supportive environment.
- Qualifications: Familiarity with Windows, M365, and basic networking; driving licence required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in their careers.
Our client is a leading Technology company looking for 1st & 2nd Support Engineer. If the following job requirements and experience match your skills, please ensure you apply promptly. Some travel will be required, candidate must hold a valid UK Driving Licence.
Responsibilities:
- 1st line and some 2nd line support.
- Troubleshoot and resolve common IT issues such as password resets, software installations, and basic hardware malfunctions.
- Escalate more complex issues to more senior members of the IT team as required.
- Setup and configure new hardware and software for users.
- Perform regular IT operations and maintenance tasks to ensure system stability and security.
- Actively develop technical skills under senior staff’s mentorship.
- Assist in ensuring all departmental documentation is kept up to date.
- Assist in IT equipment inventory management and reporting.
Required Skills / Experience:
- Windows 10 / 11 administration
- Knowledge of M365 / Teams
- Physical hardware management including laptop provisioning
- Basic networking and patching
- An understanding of cybersecurity best practices
- The ability to communicate with staff members at all levels of the business
Other useful, but not essential, experience:
- VMWare vSphere
- Microsoft Exchange (on-prem)
- Cisco networking
- Knowledge of backup technologies
- Associated certifications will be of great interest e.g. (VCP, MCSE, CCNA etc.)
- RHEL or other Linux
2nd Line Support Engineer employer: Hiring Group
Contact Detail:
Hiring Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and M365. Having hands-on experience or even just a solid understanding of these platforms can set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common IT issues like password resets and software installations. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress interviewers.
✨Tip Number 3
Network with current or former employees of the company. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with hardware management and basic networking. Be ready to share examples of how you've successfully managed IT equipment or resolved network issues in past roles.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. Include specific examples of troubleshooting IT issues, managing hardware, and any experience with Windows 10/11 and M365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to communicate effectively with staff at all levels. Mention your willingness to learn and develop under senior staff’s mentorship.
Highlight Relevant Skills: In your application, emphasise your knowledge of cybersecurity best practices, basic networking, and any associated certifications like VCP, MCSE, or CCNA. This will make you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT role.
How to prepare for a job interview at Hiring Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, M365, and basic networking. Highlight specific examples of how you've troubleshot IT issues in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Communicate Clearly
Since the role involves interacting with staff at all levels, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and everyday language, which is crucial for a support role.
✨Demonstrate Your Willingness to Learn
Mention your eagerness to develop your skills under the mentorship of senior staff. Discuss any relevant certifications you are pursuing or plan to pursue, as this shows your commitment to professional growth in the IT field.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific IT issues or scenarios. Practising these responses can help you articulate your thought process and decision-making skills effectively during the interview.
