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- Tasks: Manage customer complaints with empathy and professionalism while ensuring timely resolutions.
- Company: Join a successful international business with a globally recognised brand and modern offices in Surrey.
- Benefits: Enjoy hybrid working, on-site parking, enhanced pension contributions, private medical care, and 25 days holiday.
- Why this job: Be part of a supportive culture focused on career progression and exceptional customer service.
- Qualifications: Proven experience in complaints handling and outstanding communication skills are essential.
- Other info: Applicants must drive due to the office location near Leatherhead, Surrey.
We have an exciting opportunity for a customer focused individual to join a very successful, international business with modern offices in Surrey. This is a well established organisation with a globally successful brand, who can offer excellent opportunities for career progression and have an outstanding benefits package and working environment for their employees.
This is a hybrid role working both from the office near Leatherhead, Surrey, and from home. Please note, applicants must drive due to the location of the office. The focus is to deliver exemplary complaint resolution and customer service.
Responsibilities include:
- Manage customer complaints with empathy and professionalism, adhering to regulatory standards
- Ensure all complaints are acknowledged in a timely manner and that customers are kept informed and updated throughout the complaint process
- Keep accurate records of all customer contact
- Investigate and research all aspects of customer communication
- Resolve complaints within agreed timescales
This role requires outstanding communication skills and a genuine customer focus. We are looking for someone who has proven experience in complaints handling.
Alongside a competitive salary of up to £28k, this company offers excellent benefits including on site parking, hybrid working, enhanced pension contributions, annual bonus, private medical care, life assurance and 25 days holiday plus Bank Holidays.
For more information apply now.
Complaints Specialist employer: Morgan McKinley (Guildford)
Contact Detail:
Morgan McKinley (Guildford) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist
✨Tip Number 1
Familiarise yourself with the company's values and customer service philosophy. Understanding their approach to complaints handling will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences where you've successfully resolved customer complaints. Highlighting your ability to manage difficult situations with empathy and professionalism will showcase your suitability for the role.
✨Tip Number 3
Research common complaints in the industry and think about how you would handle them. Being able to discuss these scenarios during your interview will show that you are proactive and ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Complaints Specialist role, which can help you tailor your approach.
We think you need these skills to ace Complaints Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Complaints Specialist position. Tailor your application to highlight your relevant experience in complaint handling and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing customer complaints. Use specific examples that demonstrate your ability to resolve issues with empathy and professionalism.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and any proven experience in complaints handling. Make sure to mention your ability to work in a hybrid environment and your willingness to drive to the office.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Complaints Specialist.
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Show Empathy
As a Complaints Specialist, demonstrating empathy is crucial. Prepare examples of how you've handled customer complaints in the past, focusing on your ability to understand and relate to their feelings.
✨Know the Company
Research the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved complaints and be ready to discuss your thought process.
✨Highlight Communication Skills
Outstanding communication is key for this role. Be prepared to discuss how you effectively communicate with customers, especially in challenging situations, and provide examples of your success in this area.
