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- Tasks: Engage customers and promote the unique benefits of MINI vehicles and accessories.
- Company: Join Sytner Group, a prestigious automotive retailer known for exceptional service and team spirit.
- Benefits: Enjoy 33 days holiday, discounted gym memberships, and a cycle to work scheme.
- Why this job: Perfect for those who love meeting people and thrive in a dynamic, supportive environment.
- Qualifications: Retail experience and a passion for customer service are essential; training provided.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity is available for a Brand Expert to join our team at Sytner MINI Tamworth. As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of MINI, accessories and vehicle ownership.
This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the MINI.
This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.
MINI Brand Expert employer: Sytner
Contact Detail:
Sytner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MINI Brand Expert
✨Tip Number 1
Familiarise yourself with the MINI brand and its unique selling points. Understanding what makes MINI special will help you engage customers effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently, showcasing your ability to build rapport and provide exceptional service.
✨Tip Number 3
Network with current or former employees of Sytner or those in the automotive retail industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Demonstrate your enthusiasm for continuous learning. Mention any relevant courses or training you've undertaken that relate to customer service or the automotive industry, as this aligns with Sytner's commitment to development.
We think you need these skills to ace MINI Brand Expert
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the MINI Brand Expert position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous retail experience and any specific examples of exceptional customer service you have provided. Use concrete examples to demonstrate your passion for delivering excellent customer care.
Express Enthusiasm for the Brand: Convey your enthusiasm for the MINI brand in your application. Mention any personal experiences with MINI vehicles or your admiration for the brand's values and products to show your genuine interest.
Highlight Teamwork and Motivation: Discuss your ability to work within a team and your self-motivation. Provide examples of how you have inspired others or contributed to a positive team environment in previous roles.
How to prepare for a job interview at Sytner
✨Show Your Passion for MINI
Make sure to express your enthusiasm for the MINI brand during the interview. Share any personal experiences you have with MINI vehicles or how their unique features resonate with you. This will demonstrate your genuine interest and help you connect with the interviewers.
✨Highlight Customer Service Experience
Since the role requires exceptional customer care, be prepared to discuss your previous retail experience. Provide specific examples of how you've gone above and beyond for customers in the past, showcasing your ability to maintain high service levels in a competitive environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer interaction abilities. Think of situations where you had to handle difficult customers or resolve conflicts, and explain how you managed those situations effectively.
✨Demonstrate Team Spirit
As this role involves working within a motivated team, highlight your ability to collaborate and support colleagues. Share examples of how you've contributed to team success in previous roles, showing that you're not just focused on individual performance but also on collective achievements.
