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For Companies At a Glance
- Tasks: Be the go-to person for resolving customer complaints via email, phone, and live chat.
- Company: Join Aspire Ltd, a committed employer focused on delivering exceptional customer care.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by improving customer experiences and solving complex challenges.
- Qualifications: Fluent in Portuguese with strong customer service experience and problem-solving skills.
- Other info: Ideal for tech-savvy individuals who thrive under pressure and love teamwork.
You will be the key point of contact for escalated complaints, ensuring each case is handled efficiently, empathetically, and in line with company standards and policies.
Key Responsibilities:
- Resolve customer complaints across email, phone, and live chat
- Investigate thoroughly, identifying root causes and collaborating internally for resolution
- Keep customers clearly informed with professional, empathetic communication
- Accurately log and document all case details
- Escalate issues when needed and follow regulatory compliance
- Identify recurring problems and contribute to customer experience improvements
What We’re Looking For:
- Fluent in Portuguese (spoken and written)
- Strong experience in customer service or complaints resolution
- Excellent written and verbal communication skills
- Calm under pressure with strong problem-solving abilities
- Tech-savvy - confident using CRM systems, chat tools, and email platforms
- High attention to detail and accuracy in documentation
- A collaborative team player who can also work independently
You’ll Stand Out If You Have:
- A background in telecoms, broadband, mobile, or tech support
- Experience dealing with technical complaints or complex queries
- Knowledge of regulatory compliance (e.g. GDPR, consumer rights)
- A proactive approach to service improvement and issue prevention
Success Will Be Measured By:
- Speed and effectiveness of complaint resolution
- Customer satisfaction scores and NPS
- Accuracy and compliance in case documentation
- Reduction in repeat complaints through root cause analysis
If you’re passionate about delivering top-tier customer care, fluent in Portuguese, and ready to take on complex challenges, we’d love to hear from you. Apply today and take the next step in your career!
Customer Complaints Agent (Portuguese Speaking) employer: We Are Aspire
Contact Detail:
We Are Aspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Agent (Portuguese Speaking)
✨Tip Number 1
Familiarise yourself with common customer complaints in the telecoms and tech support sectors. Understanding these issues will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of regulatory compliance, especially GDPR and consumer rights. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills in both Portuguese and English. Since you'll be dealing with customers in a bilingual environment, showcasing your fluency can make a significant difference.
✨Tip Number 4
Prepare examples of how you've successfully resolved complaints in the past. Highlighting your experience with complex queries will show that you're ready for the challenges of this role.
We think you need these skills to ace Customer Complaints Agent (Portuguese Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaints resolution. Use specific examples that demonstrate your problem-solving abilities and communication skills, especially in Portuguese.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention your fluency in Portuguese and how your background aligns with the key responsibilities of the role. Be sure to express your understanding of the importance of empathy in handling complaints.
Highlight Relevant Experience: In your application, emphasise any experience you have in telecoms, broadband, or tech support. If you've dealt with technical complaints or complex queries, make sure to include those details to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any grammatical errors or typos, especially in your Portuguese writing. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at We Are Aspire
✨Showcase Your Language Skills
Since the role requires fluency in Portuguese, be prepared to demonstrate your language skills during the interview. You might be asked to respond to questions or even role-play scenarios in Portuguese to assess your communication abilities.
✨Prepare for Scenario-Based Questions
Expect questions that focus on how you would handle specific customer complaints. Think of examples from your past experience where you resolved issues effectively and empathetically, as this will highlight your problem-solving skills.
✨Familiarise Yourself with Regulatory Compliance
Understanding regulations like GDPR and consumer rights is crucial for this role. Brush up on these topics and be ready to discuss how they impact customer service and complaint resolution during your interview.
✨Demonstrate Your Tech Savviness
As a Customer Complaints Agent, you'll be using various CRM systems and communication tools. Be prepared to talk about your experience with technology and how you've used it to enhance customer service in previous roles.
