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- Tasks: Assist customers with queries and troubleshoot EV charging issues.
- Company: Join a friendly company in Welwyn Garden City focused on customer service excellence.
- Benefits: Enjoy a £24,000 salary, bonuses, extra holiday for your birthday, and a generous pension scheme.
- Why this job: Perfect for those starting their career, offering full training and a supportive team environment.
- Qualifications: Strong problem-solving skills, attention to detail, and excellent communication are essential.
- Other info: This role is not hybrid; applicants must live within 10 miles of Welwyn.
This is a lovely company based in Welwyn Garden City who are looking for a customer service advisor to join their team as soon as possible. We are looking for the right person who wants to learn and progress in their career. This role offers full training so would be ideal for someone just starting their career or maybe someone who has recently finished University.
Duties and responsibilities:
- Responding to customer service queries that have been raised by account managers
- Answering inbound calls and emails from customers regarding EV charging points and CMS usage
- Troubleshooting basic technical issues related to EV chargers and guide users through steps to reach a resolution
- Monitoring and escalating issues to technical support teams as needed
- Assisting customers in setting up and configuring charge points on the CMS portal
- Building strong relationships with suppliers and internal customers
- Ensuring the correct process, housekeeping and information is provided within CRM and the CMS portal
- Completing any ad-hoc tasks that have been issued
- Preparing EV contracts for the business development team and customers
- Staying up to date with product and software updates to provide informed support
Experience:
- Significant problem solving skills
- Highly customer focused
- Numerate
- Very good attention to detail
- Good team player
- Self-motivated with the ability to plan and prioritise workload
- Target driven
- Very good communication skills both internally and externally
- Excel skills
Perks:
- Salary is £24,000
- £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.
- Pension
- Extra days holiday for your birthday
- Long Service awards
- 37 hr week Monday-Friday (Everyone goes home 30mins early on Fridays)
- Generous company pension scheme
- Employee discounts and savings
Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Available upon completion of probation.
Customer Service Advisor – full training provided employer: Mission 4 Recruitment
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – full training provided
✨Tip Number 1
Familiarise yourself with the basics of electric vehicle (EV) charging and the CMS portal. Understanding these concepts will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by working through common customer service scenarios. This will prepare you for potential questions about how you would handle specific situations related to customer queries.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about technical topics. Being able to explain complex ideas simply will be a valuable asset in this role.
✨Tip Number 4
Research the company culture and values of the organisation. Tailoring your approach to align with their ethos can make a significant difference in how you present yourself during the application process.
We think you need these skills to ace Customer Service Advisor – full training provided
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise problem-solving abilities, attention to detail, and communication skills, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work in customer service and how you can contribute to their team.
Highlight Your Willingness to Learn: Since the role offers full training, express your eagerness to learn and grow within the company. Share any relevant experiences where you quickly adapted or learned new skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Mission 4 Recruitment
✨Show Your Customer Focus
As a Customer Service Advisor, demonstrating your customer-centric approach is crucial. Prepare examples of how you've successfully resolved customer issues in the past or how you would handle specific scenarios related to EV charging points.
✨Highlight Problem-Solving Skills
This role requires significant problem-solving abilities. Be ready to discuss situations where you've had to troubleshoot issues, especially technical ones, and explain your thought process in reaching a resolution.
✨Demonstrate Attention to Detail
Attention to detail is key in this position. During the interview, mention instances where your meticulous nature has helped avoid mistakes or improved processes, particularly in customer interactions or data management.
✨Express Willingness to Learn
Since full training is provided, it's important to convey your eagerness to learn and grow within the company. Share your career aspirations and how this role aligns with your goals, showing that you're committed to developing your skills.
