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- Tasks: Join our team as a Customer Service Advisor, helping customers with EV charging queries.
- Company: A friendly company in Welwyn Garden City focused on customer service and career growth.
- Benefits: Enjoy a £24,000 salary, bonuses, extra holiday for your birthday, and early finishes on Fridays!
- Why this job: Perfect for recent graduates or those starting their careers, with full training provided.
- Qualifications: Strong problem-solving skills, attention to detail, and excellent communication are essential.
- Other info: This role is not hybrid; applicants must live within 10 miles of Welwyn.
The predicted salary is between 24000 - 24000 £ per year.
This is a lovely company based in Welwyn Garden City who are looking for a customer service advisor to join their team as soon as possible. We are looking for the right person who wants to learn and progress in their career. This role offers full training so would be ideal for someone just starting their career or maybe someone who has recently finished University.
Duties and responsibilities:
- Responding to customer service queries that have been raised by account managers
- Answering inbound calls and emails from customers regarding EV charging points and CMS usage
- Troubleshooting basic technical issues related to EV chargers and guide users through steps to reach a resolution
- Monitoring and escalating issues to technical support teams as needed
- Assisting customers in setting up and configuring charge points on the CMS portal
- Building strong relationships with suppliers and internal customers
- Ensuring the correct process, housekeeping and information is provided within CRM and the CMS portal
- Completing any ad-hoc tasks that have been issued
- Preparing EV contracts for the business development team and customers
- Staying up to date with product and software updates to provide informed support
Experience:
- Significant problem solving skills
- Highly customer focused
- Numerate
- Very good attention to detail
- Good team player
- Self-motivated with the ability to plan and prioritise workload
- Target driven
- Very good communication skills both internally and externally
- Excel skills
Perks:
- Salary is £24,000
- £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.
- Pension
- Extra days holiday for your birthday
- Long Service awards
- 37 hr week Monday-Friday (Everyone goes home 30mins early on Fridays)
- Generous company pension scheme
- Employee discounts and savings
Please only apply for this role if you live within 10 miles of Welwyn as this is not a hybrid role. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Contact Detail:
Mission 4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – full training provided
✨Tip Number 1
Familiarise yourself with the basics of EV charging points and CMS usage. Understanding these concepts will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your problem-solving skills by working through common customer service scenarios. This will prepare you to handle technical issues effectively, which is a key part of the job.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about customer service experiences. This will help you articulate your thoughts clearly during the interview.
✨Tip Number 4
Research the company culture and values of the organisation. Being able to align your personal values with theirs can make a strong impression and show that you're a good fit for the team.
We think you need these skills to ace Customer Service Advisor – full training provided
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the customer service role. Emphasise your problem-solving abilities, attention to detail, and any previous customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how you can contribute to their team, especially in relation to EV charging points.
Highlight Your Communication Skills: Since good communication is key in this role, provide examples in your application of how you've effectively communicated with customers or team members in the past. This could be through previous jobs, university projects, or volunteer work.
Show Willingness to Learn: As the position offers full training, express your eagerness to learn and grow within the company. Mention any relevant courses or training you've undertaken, and your readiness to adapt to new challenges.
How to prepare for a job interview at Mission 4 Recruitment
✨Show Your Customer Focus
Since this role is all about customer service, make sure to highlight your passion for helping others. Share examples of how you've successfully resolved customer issues in the past, even if they were in a different context.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled challenges or solved problems. This could be anything from troubleshooting a technical issue to managing a difficult situation with a customer. The company values significant problem-solving skills, so show them you have what it takes!
✨Familiarise Yourself with EV Charging Points
Do a bit of research on electric vehicle (EV) charging points and the CMS portal mentioned in the job description. Being knowledgeable about the products and services will not only impress your interviewers but also help you answer questions more confidently.
✨Emphasise Teamwork and Communication
This role requires good communication skills and being a team player. Be ready to share examples of how you've worked effectively within a team and communicated clearly with colleagues or customers. Highlighting these experiences will show that you're a great fit for their collaborative environment.
