Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team at Grafters Recruitment Consultants, known for its supportive culture.
- Benefits: Enjoy a vibrant work environment and opportunities for growth.
- Why this job: Perfect for those who thrive in fast-paced settings and love helping others.
- Qualifications: Must have 2 years of customer service experience and strong IT skills.
- Other info: Full job spec available upon application; we value every applicant.
Do you have experience within customer service? If so this could be the role for you. My client is seeking a candidate with excellent customer service experience to join their thriving team.
You should possess a minimum of 2 years’ experience in a fast-paced customer service call centre environment together with excellent interpersonal skills with a demonstrable ability to establish and maintain excellent working relationships.
Excellent IT skills proficient with Microsoft Office Suite and able to quickly learn new software.
A full job spec can be provided on application. We endeavour to reply to all applications, however, if you haven’t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.
Customer Service Agent employer: Grafters Recruitment Consultants Ltd
Contact Detail:
Grafters Recruitment Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will not only boost your confidence but also prepare you for potential questions during the interview.
✨Tip Number 2
Brush up on your IT skills, especially with Microsoft Office Suite. Being proficient in these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your interpersonal skills by engaging in role-play scenarios with friends or family. This can help you articulate your thoughts clearly and demonstrate your ability to build relationships during the interview.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailoring your responses to align with their ethos can make a strong impression and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your customer service experience, especially if you have worked in a fast-paced call centre environment. Use specific examples to demonstrate your skills and achievements.
Showcase Interpersonal Skills: Illustrate your excellent interpersonal skills by providing examples of how you've built and maintained relationships with customers or colleagues. This will help you stand out as a candidate who can thrive in a team.
Demonstrate IT Proficiency: Mention your proficiency with Microsoft Office Suite and any other relevant software. If you have experience learning new software quickly, include that as well to show your adaptability.
Tailor Your Application: Customise your CV and cover letter to align with the job description provided. Use keywords from the job listing to ensure your application resonates with the hiring team.
How to prepare for a job interview at Grafters Recruitment Consultants Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in a call centre environment. Be ready to discuss specific examples of how you've handled challenging situations and maintained excellent relationships with customers.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, be prepared to talk about your experience with Microsoft Office Suite and any other software you've used. If possible, mention instances where you quickly adapted to new technologies.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear, concise examples.
✨Research the Company
Familiarise yourself with the company’s values and culture. Understanding what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
