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- Tasks: Supervise daily operations and ensure outstanding member experiences.
- Company: Join a prestigious establishment in the beautiful Hampshire Countryside.
- Benefits: Enjoy competitive salary, training opportunities, and a vibrant work culture.
- Why this job: Be part of a luxury environment where your leadership can shine and impact members positively.
- Qualifications: Must have 4* or 5* hospitality experience and strong communication skills.
- Other info: Ideal for those passionate about customer care and high standards.
The predicted salary is between 24000 - 32000 £ per year.
Would you like to work for a unique and prestigious establishment nestled within the Hampshire Countryside? Do you have 4* or 5* hospitality experience in a customer facing position? If so, then we are seeking an experienced and personable individual who will play a critical role in maintaining the smooth day-to-day operations. This includes overseeing staff, coordinating service across departments, and ensuring that all members receive outstanding experiences, putting in place SOP.
- Operational Management
- Supervise the daily operations
- Putting in place standard operating procedures and service processes
- Ensure smooth coordination between departments (front-of-house, kitchen, cleaners, etc.)
- Oversee opening and closing procedures, ensuring all areas are prepared and presentable.
- Maintain and enforce policies, standards, and health & safety regulations.
- Lead, motivate, and manage staff to deliver outstanding member service.
- Assign duties and shifts, always ensuring appropriate staff coverage.
- Provide on-the-job training and support to ensure staff are performing to high standards.
- Conduct regular performance evaluations and provide feedback to staff.
- Foster positive relationships with club members, addressing any concerns or special requests.
- Ensure that all members and guests are greeted warmly and attended to promptly.
- Respond to member complaints and resolve issues in a professional and timely manner.
- Coordinate with the founder and membership team on member feedback and suggestions for service improvements.
- Assist in the planning and execution of private events, dinners, and functions.
- Work closely with the Membership & Events coordinators to ensure all member events run smoothly.
- Supervise set-up and break-down of events, ensuring quality control and adherence to timelines.
The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a keen eye for detail. Previous 4* or 5* hospitality experience a must along with a proactive approach to setting high standards.
If you are looking to add value to a luxury environment and are passionate about customer care, then please apply today.
Front of House Supervisor employer: HR Dept (Recruitment Agency)
Contact Detail:
HR Dept (Recruitment Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the establishment's values and mission. Understanding what makes this unique venue special will help you align your answers during interviews and demonstrate your genuine interest in contributing to their success.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in 4* or 5* establishments. Engaging with current or former employees can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare specific examples from your previous roles that showcase your leadership skills and ability to manage staff effectively. Highlighting your experience in training and motivating teams will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for potential scenarios you might face as a Front of House Supervisor. Think about how you would handle member complaints or coordinate service during busy events, as this will show your proactive approach to maintaining high standards.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 4* or 5* hospitality experience. Focus on roles where you supervised staff or managed operations, as these are key aspects of the Front of House Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership qualities and exceptional communication skills. Mention specific examples of how you've improved service standards or resolved member complaints in previous roles.
Highlight Relevant Skills: In your application, emphasise skills such as operational management, staff supervision, and event management. Use keywords from the job description to demonstrate that you understand the role's requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at HR Dept (Recruitment Agency)
✨Showcase Your Hospitality Experience
Make sure to highlight your previous 4* or 5* hospitality experience during the interview. Share specific examples of how you've successfully managed staff and ensured outstanding customer service in past roles.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, strong leadership is key. Be prepared to discuss your approach to motivating and managing a team, including any strategies you've used to train staff and handle performance evaluations.
✨Emphasise Communication Abilities
Effective communication is crucial in this role. Be ready to provide examples of how you've fostered positive relationships with customers and resolved complaints. This will show your ability to maintain member satisfaction.
✨Prepare for Event Management Questions
Since event management is part of the job, think about your experience in planning and executing events. Be prepared to discuss how you ensure quality control and adhere to timelines during such occasions.
