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- Tasks: Assist customers with inquiries, resolve issues, and process orders efficiently.
- Company: Cleveland Cable Company is the UK's largest cable supplier, operating globally since 1978.
- Benefits: Enjoy full training, ongoing development, and excellent pay in a supportive environment.
- Why this job: Join a dynamic team with long-term career prospects and a focus on customer satisfaction.
- Qualifications: Relevant experience in customer service is preferred but not essential; training provided.
- Other info: Work Monday to Friday, 08:30 - 17:00, in a friendly and professional atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Due to company growth, we are currently recruiting for a Customer Account Handler to service our customer accounts. We provide full training and ongoing development. Working hours are Monday - Friday 08:30 - 17:00. Excellent rates of pay.
Key Responsibilities:
- Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email.
- Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
- Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
- Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
- Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
- Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.
Who we are: Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global. Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier, and retail e-commerce website. This is a great opportunity for anyone with relevant experience, and we look forward to having a new member join our fantastic organisation that offers long-term career prospects.
Customer Account Handler employer: Cleveland Cable Co Ltd
Contact Detail:
Cleveland Cable Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Handler
✨Tip Number 1
Familiarise yourself with Cleveland Cable Company's products and services. Understanding the range of cables and accessories they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with a friend can help you become more comfortable with handling inquiries and resolving issues professionally and empathetically.
✨Tip Number 3
Research common customer service challenges and solutions related to account handling. Being prepared with strategies for troubleshooting and resolving complaints will set you apart as a candidate who is proactive and solution-oriented.
✨Tip Number 4
Network with current or former employees of Cleveland Cable Company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Customer Account Handler position.
We think you need these skills to ace Customer Account Handler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Account Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to assist customers effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past, showcasing your problem-solving skills and professional communication style.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Account Handler.
How to prepare for a job interview at Cleveland Cable Co Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Cleveland Cable Company thoroughly. Understand their products, services, and market position. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate professionally and empathetically, as these are key traits for a Customer Account Handler.
✨Practice Problem-Solving Scenarios
Think of potential customer issues you might encounter in this role and how you would resolve them. Being able to articulate your thought process during the interview will demonstrate your problem-solving skills and readiness for the job.
✨Showcase Your Up-Selling Techniques
Be ready to discuss how you can identify opportunities to promote additional products. Share any relevant experiences where you successfully up-sold or cross-sold products, as this is an important aspect of the role.
