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For Companies At a Glance
- Tasks: Engage with customers, answer queries, and provide product information in a friendly manner.
- Company: Join a warm and welcoming company that values professional growth and teamwork.
- Benefits: Enjoy a salary up to £26,000, bonuses, private medical cover, and free parking.
- Why this job: Build your customer service skills in a supportive environment with opportunities for career advancement.
- Qualifications: Strong communication skills and organisation; experience in financial services or customer service preferred.
- Other info: We promote equal opportunities and support your comfort during the application process.
This company is a genuinely lovely place to work - warm, welcoming, and professional, with plenty of room to grow your career. Whether you want to build your experience in customer service or move into one of the specialist teams later on, you'll be supported every step of the way.
As a Customer Service Administrator, you'll be one of the first people new or potential customers, intermediaries, or brokers speak to. You'll chat with them about their needs, answer their questions, and explain the benefits of different products - all in a friendly, helpful way (no hard selling or giving financial advice). About 20% of your time will be admin-related, and the rest will be focused on providing excellent service.
Day-to-day, you'll:
- Learn about and explain products like ISAs, Bonds, and Mortgages
- Answer calls promptly and professionally
- Send out brochures, application forms, and other helpful info
- Follow up on enquiries and check in with current customers
What's in It for You? Aside from joining a genuinely great team, you'll also get:
- A salary of up to £26,000
- An annual performance-related bonus
- Excellent benefits, including BUPA Private Medical cover and generous pension scheme
- Free parking
- Full training and ongoing support
- Sponsorship for professional qualifications
Experience required: To be successful in this role you'll need to be highly organised with first class customer service and communication skills. The ideal candidate should ideally come from a financial services background (such as pensions, insurance, investments, mortgages etc) or an alternative telephone-based customer service position. You'll need a strong working knowledge of Microsoft Office software, and the ability to learn and easily navigate a variety of internal databases.
APPLY TODAY. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Administrator employer: Tate
Contact Detail:
Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the products you'll be discussing, like ISAs, Bonds, and Mortgages. Understanding these will help you communicate effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you feel more confident in handling various customer inquiries.
✨Tip Number 3
Showcase your organisational skills by preparing a list of questions to ask during the interview. This not only demonstrates your interest in the role but also helps you understand how you can contribute to the team.
✨Tip Number 4
Research the company culture and values to align your responses with what they are looking for. Mentioning specific aspects of their warm and welcoming environment can make you stand out as a candidate who fits well with their team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the products mentioned, such as ISAs, Bonds, and Mortgages, so you can speak knowledgeably about them.
Tailor Your CV: Highlight your customer service experience and any relevant skills that align with the job description. If you have a background in financial services or telephone-based customer service, make sure to emphasise this in your CV.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention why you are drawn to this company and how you can contribute to their warm and welcoming environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Tate
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer inquiries in the past, focusing on your friendly and helpful approach.
✨Familiarise Yourself with Financial Products
Since you'll be discussing products like ISAs, Bonds, and Mortgages, take some time to learn about these financial services. Being knowledgeable will help you answer questions confidently and demonstrate your interest in the role.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks, especially when balancing customer service with administrative duties. Share specific strategies or tools you use to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. Inquire about the team culture, training opportunities, or potential career paths within the organisation to demonstrate your long-term interest.
